Early Learning Coalition of Duval Inc - CHILD CARE RESOURCE & REFERRAL (CCRR) SPECIALIST

Position Title: CHILD CARE RESOURCE & REFERRAL (CCRR) SPECIALIST

Classification: Non-Exempt

Location: Work From Home Office (use this address for calculating mileage - see remote work policy for more information)

Dept./Program: CCR&R Department

Reports to:  CCR&R Client Relations Manager

Last updated: October 2023

GENERAL DESCRIPTION:

This position will be responsible for:

· providing customer service, resources, and information

· performing a needs assessment of family clients

· contributing to and assisting with the CCR&R database and Community Resource Guide

· following the School Readiness and VPK eligibility process

 ESSENTIAL JOB FUNCTIONS:

The CCR&R Specialist provides parents and providers with information, materials, and related assistance on School Readiness (SR) and Voluntary Pre-Kindergarten (VPK) services according to funding guidelines. Such duties as offering CCR&R services including child care listings, consumer education, and information regarding community resources to each family applying for or requesting CCR&R, School Readiness, or Voluntary Prekindergarten Education Program services, without regard to age, level of income, or individual circumstances. This person must be able to function as a team member and work on multiple projects at the same time. The position requires excellent customer service, organization skills, and advanced computer literacy in a Windows environment. 

SPECIFIC JOB DUTIES:

• Incoming phone calls
• Actively engages parents in responding to all their needs by including more referral services to our partner community resource agencies
• Routinely shares resources, websites, information, etc. in a collegial way with other members of the team
• Determines eligibility for SR and VPK services according to funding and state guidelines
• Ensures that all case action is documented in the database
• Attends and represents ELC Duval and CCR&R network at visibilities and events as needed
• Must be reliable, able to be at work consistently with regular attendance and punctuality, and be willing and able to handle all the duties and responsibilities of the position daily
• Committed to empowering themselves and others to solve problems
• Responds appropriately and effectively to the diversity of co-workers, customers, and stakeholders
• Other duties as assigned by Manager

KNOWLEDGE AND SKILLS:

1. Strong attention to detail and organization

2. Excellent customer service skills

3. Ability to handle multiple projects and priorities in a professional manner

4. Excellent oral and written communication skills

5. Ability to interact with all levels of personnel and families and childcare providers

6. Self-starter and proactive approach to resolving problems and issues

7. Demonstrated exemplary customer service, networking, and interpersonal skills

8. Experience and proficiency as a team player

9. Proficiency in computer hardware and software programs used by ELC of Duval

EDUCATION AND EXPERIENCE:

1. High School Diploma required; Associates degree preferred
2. Experience in social work, children’s or educational advocacy, and/or educational and DCF standards for VPK and child/early learning care preferred

ENVIRONMENTAL CONDITIONS:

1. Primarily works in an home office setting, able to sit for an extended time.

2. Travel is required for meetings, training, and visibility events.

3. Some nights and weekends for training and special events.

4. Some bending and stooping.

5. Able to lift 30 lbs.