Dynamics 365 Customer Engagement Technical Consultant

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you comfortable working alongside architects and developers on enterprise integration solutions? Do you take a consultative approach when recommending Dynamics 365 and Power Platform solutions?

We are looking for an innovative and strategic Dynamics 365 Customer Engagement Technical Consultant for our Head Office to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! You will play a key role in helping organizations transform customer-facing business processes through innovative Microsoft Business Applications solutions. Working closely with clients, business stakeholders, solution architects, developers, and project teams, you will design, configure, implement, and support Dynamics 365 Customer Engagement (CE) and Power Platform solutions that deliver measurable business value.
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A Day in the Life:

Partner with clients and internal stakeholders to design and deliver customer-centric Dynamics 365 CE solutions

Facilitate requirements gathering workshops, business process reviews, and fit-gap analysis sessions

Configure and implement Dynamics 365 CE applications across Sales, Customer Service, Field Service, and related modules

Build and enhance solutions using the Microsoft Power Platform, including Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse

Design and support integrations between Dynamics 365, Microsoft 365, Azure services, and third-party systems

Contribute to API and integration design using tools like Logic Apps, Azure Functions, and Power Platform connectors

Configure business rules, workflows, forms, dashboards, and security models within Dynamics 365 CE

Support data migration, deployment activities, and maintain data quality standards

Participate in testing cycles (SIT, UAT) and validate solutions meet business requirements

Provide post-go-live support, troubleshoot issues, and drive continuous improvement while promoting best-practice, low-customization solutions

What You Bring:

5+ years of experience implementing or supporting Microsoft Dynamics 365 Customer Engagement (CE) and/or Power Platform solutions

Hands-on experience with one or more Dynamics 365 CE modules such as Sales, Customer Service, Field Service, or Marketing / Customer Insights

Strong understanding of CRM processes and customer engagement best practices

Proven ability to gather requirements, facilitate workshops, and translate business needs into effective solution designs

Experience configuring and extending solutions using the Power Platform, including Model-Driven Apps, Power Automate, Dataverse, and Power BI

Familiarity with Azure and integration technologies such as Logic Apps, Azure Functions, and Power Platform connectors

Experience working with APIs, REST services, and integrating Dynamics 365 with external systems

Understanding of enterprise data models, security frameworks, and solution architecture principles

Exposure to customization technologies such as C#, .NET, JavaScript/TypeScript, and web resources within Dynamics 365

Experience supporting application lifecycle management (ALM), deployments, and Agile delivery methodologies

Strong communication, stakeholder management, and problem-solving skills with the ability to work collaboratively across technical and business teams

Post-secondary education in Business, Information Technology, Computer Science, or a related discipline

What Makes You Extra Awesome:

Microsoft Certifications in Dynamics 365 or Power Platform

Certifications in Scrum Mastre, Prosci Change Management or PMI-PBA

Understanding of Application Lifecycle Management (ALM) and DevOps practices for Dynamics 365 and Power Platform

Experience with AI-powered capabilities including Microsoft Copilot and Customer Insights

Why Work at Long View:

Great people and culture

RSP Plan

Comprehensive benefits package from day one

Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

Interesting work – Be part of exciting projects while accessing all the latest technologies

Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

\n$80,455 - $105,598 a year
Expected base salary range. Plus additional variable incentive.
\nWant to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know