Job Objective:

To provide exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. Assist donors with unloading items, express appreciation, and support smooth operations in a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

• Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience.


• Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale.


• Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries.


• Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance.


• Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management.


• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.


• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.


• Other duties as assigned by supervisor.