Document Processor

The Role
The Document Processor plays a key role in supporting student enrollment by ensuring all required enrollment documents are collected, reviewed, and processed accurately and efficiently. This is a high-volume, phone-intensive role that requires strong organization, persistence, and comfort managing a large number of student records simultaneously. The role involves direct outreach to prospective students, collaboration with internal teams, and close coordination with Enrollment Counselors, Site Directors, prospective students (Graduate Candidates), and parents/guardians to ensure all documentation is collected, tracked, and processed efficiently. The ideal candidate is detail-oriented, self-motivated, and comfortable communicating at high volume across multiple channels.

Key Responsibilities
Conduct approximately 100 inbound and outbound calls per day to request, follow up on, and verify required enrollment documentation
Collect, track, and process all required enrollment documents for prospective students applying to earn their high school diploma at one of our nationwide network of academies
Conduct outreach to applicants via phone, email, and text to ensure timely document submission
Coordinate with enrollment counselors, prospective students, and their guardians to obtain the required enrollment documents
Maintain accurate and up-to-date records in internal CRM and student information systems
Manage multiple student files and application pipelines simultaneously, proactively following up on missing or incomplete documentation
Perform heavy database management, documentation updates, and records processing daily
Conduct general data analysis to support application pipeline reporting and process tracking
Ensure compliance with contact strategies, organizational policies, and applicable data privacy regulations
Identify process improvement opportunities to streamline document collection and process workflows

Performance Expectations
Daily outreach activity and responsiveness
Timely completion of student application files
Accuracy and completeness of documentation
Ability to effectively manage and prioritize a high-volume workload
Qualifications
High school diploma or equivalent required; some college coursework preferred
1+ year of experience in a document gathering, records processing, or similar role preferred
Comfort with high-volume phone work, this role requires approximately 100 inbound/outbound calls per day
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Proficiency with Google Workspace preferred
Experience with a CRM or student information system is a plus
Ability to manage multiple tasks, pivot between competing priorities, and stay organized across a large student population
Bilingual - Spanish-English, preferred

What Success Looks Like
Strong follow-through and persistence in obtaining required information
Ability to set clear expectations and manage timely, consistent follow-up
Self-motivated and accountable in a metrics-driven environment
Customer service orientation with a supportive, student-centered approach
Ability to work both independently and collaboratively
Problem-solving mindset and adaptability
Professionalism and discretion when handling sensitive student information

Work Environment
Compensation: $19.23/hour ($40,000/year)
Fully remote: candidates must be authorized to work in the United States and be physically located within the U.S. at the time of hire. This position is not eligible for visa sponsorship.
Candidates may be located in any U.S. time zone; schedules will be assigned based on business coverage needs. Open to varied shift coverage, including evening shift preferred
Schedule: 40 hours/week | Flexible/adjusted hours — open to varied shifts (e.g., 8–5, 9–6, or adjusted coverage windows)
Entry-level position with opportunities for growth within enrollment and operations teams
We Value Our Team’s Well-being
We prioritize the well-being of our team members and their families through a comprehensive and thoughtful benefits offering, along with a supportive and caring environment where people feel valued and set up for success:
Retirement Savings: 401(k) plan with up to a 4% company match to support your long-term financial goals
Comprehensive Insurance Coverage: Medical, dental, and vision plans, along with FSA options, company-paid life insurance, supplemental life insurance, disability coverage, and additional protections, including hospital indemnity, critical illness, and accident insurance
Flexible Time Off: Designed to support balance and time to recharge
Sick Time: Dedicated time for when you need it most
Company Paid Holidays
Wellness Support: Employer-paid financial wellness programs and access to mental health resources
Employee Referral Incentives: Opportunities to earn rewards for helping us grow our team
Professional Development: Ongoing opportunities to build skills and grow within the organization
Company-Provided Equipment: Tools and technology to support your success in the role
Why Join the Team
At Acceleration Academies, you will be part of a team focused on helping Graduation Candidates reach one of the most important milestones in their lives. You will play a direct role in driving outcomes, supporting academy teams, and ensuring Graduation Candidates stay on track toward graduation, all alongside a team committed to doing the work the right way

Third-Party Agency & Recruiter Notice for Acceleration Academies
Agencies presenting candidates must have an active, nonexpired Master Services Agreement and be formally engaged by an Acceleration Academies Recruiter. Resumes submitted outside these terms will be considered the property of Acceleration Academies.

Equal Opportunity Employer
Acceleration Academies is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.