Director, CRM Operations

CORE Foodservice is looking to hire a Director, CRM Operations!

The Director- CRM Operations is responsible for the implementation, configuration, and administration of CORE Foodservice Customer Relationship Management Tool (Salesforce).

This is a remote position. Candidates must reside within the continental United States and be permanent citizens.

Responsibilities

• Implement and monitor CORE Foodservice CRM Goals through Salesforce as defined by CORE Leadership


• Manage and Direct CRM Operations team


• Database management


• User management


• Troubleshooting Issues


• Evaluate requests for potential changes/enhancements to Salesforce


• Manage and implement projects and enhancements within platform once approved by Executive Leadership


• Communicate system enhancements and updates to SVP’s, DVP’s, Market and Channel Directors


• Primary point of contact for new report requests


• Evaluate need for custom builds


• Primary point of contact for new dashboard requests or revisions to existing dashboards


• Manage Trimester Objective Data


• Ensure accurate data for objective creation


• Confirm accounts lists are correct before insertion


• Direct CRM Operations to load in a timely manner


• Make recommendations to Executive Leadership and implement best practices within Salesforce


• Identify new ways to use the system to support CORE Foodservice business processes and create reports or dashboards to support
  

Qualifications

• Excellent business analysis and problem-solving skills


• Familiarity of CORE Foodservice clients and extensive knowledge of the industry


• Ability to work with Executive Leadership team to offer insights, solutions and problem solving within Salesforce


• Ability to manage, train, and motivate staff


• Build and manage relationships with all levels of CORE Foodservice


• Experience managing and implementing a CRM Tool (Salesforce or comparable software)


• Excellent written and verbal communication skills


• Punctual, meticulous, and reliable


• Proficient in Microsoft Teams, Outlook, Word, Excel, and PowerPoint
  

What can WE offer YOU?

CORE Foodservice offers a competitive benefits package including:

• Annual Salary


• Medical, Dental, and Vision benefits


• 401K +Match Eligibility


• Paid Time-Off Programs


• Tuition Reimbursement Opportunity