Direct Channel Specialist Portugal

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.

Job Summary
The Digital Client Success Manager (DCS) acts as the main point of contact between clients and Roiback, playing a key role in driving client revenue growth and satisfaction. This role focuses on optimizing direct channel performance through digital marketing strategies, revenue management, and continuous account optimization. The DCS is responsible for ensuring clients achieve their sales and profitability targets while maintaining a high level of service and building long-term partnerships.

Responsibilities
Act as the primary point of contact for a portfolio of clients, ensuring excellent service and relationship management
Define client targets and continuously monitor performance against sales and service objectives
Identify account optimization opportunities and develop action plans to maximize direct channel revenue
Provide strategic guidance on online marketing initiatives (campaigns, email marketing, SEM, metasearch, private sales, etc.) to maximize ROI
Regularly report performance and progress against agreed targets
Strengthen client relationships through proactive communication, including regular calls and on-site visits
Increase client retention and loyalty by delivering personalized service and identifying new opportunities
Negotiate and implement value-added products aligned with client needs and Roiback’s financial targets
Identify new business opportunities within the client portfolio (new properties, brands, or services)
Coordinate internally with relevant teams to ensure timely resolution of client requests and marketing updates
Ensure client needs are met by effectively managing changes in marketing strategies and execution

Skills & Experience
Proven experience in account management, client success, or digital marketing, preferably in hospitality or travel tech
Strong understanding of online marketing channels (SEM, metasearch, email marketing, campaigns, etc.)
Knowledge of revenue management principles and direct channel optimization
Commercial mindset with the ability to identify growth opportunities and drive revenue
Excellent client relationship management and communication skills
Strong analytical skills with the ability to interpret data and translate it into actionable strategies
Experience managing multiple accounts and prioritizing effectively
Negotiation skills and ability to influence client decisions
Proactive, results-driven, and customer-focused mindset
Fluent in English; additional languages are a plus

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.

Have the opportunity to build strong and lasting business relationships and friendships from around the world.

Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.