Digital Transformation & Customer Engagement Excellence Consultant
Posted 2026-05-06We are regularly looking for consultants in the area of Digital Transformation & Customer Engagement Excellence globally to join our network of independent consultants. Roles Digital Transformation & Customer Engagement Excellence consultants are responsible for planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio-technology companies. Key responsibilities include: The ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with
& Responsibilities
current Omni-channel capabilities
transformation visions
global-to-local governance models for transformation
excellence projects
customer engagement excellence projects, including process definition,
standards & guidelines
and delivering training programs
as interim staff
strategists with expertise in:
excellence
excellence
& analytics excellence
Innovation
ManagementRequirements
deep subject matter expertise surrounding digital and multi-channel engagement
in Healthcare. They will be thought leaders with a strong service orientation, capable
of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.
Relevant prior experiences include:
experience in a Lead Strategist or Digital Excellence role at an agency,
consulting firm or Life Sciences company
record of conceiving and guiding excellence programs that make a
measurable impact
subject matter expertise surrounding digital and multi-channel engagement
in Health
client consultation skills with ability to guide a strategic discussion
thinker with strong organizational skills
understanding of strategic marketing process
academic credentials; MBA or equivalent advanced degree preferred but not
required.