**Digital Customer Service Advisor – Energy (Remote) – arenaflex Store**

Join the arenaflex team and revolutionize the way energy is delivered to customers. As a Digital Customer Service Advisor, you'll be at the forefront of providing exceptional service, solving complex problems, and making a real impact on people's lives. If you're passionate about customer service, passionate about energy, and passionate about making a difference, we want to hear from you.

• *About arenaflex**

arenaflex is a pioneering energy company that's changing the game. We're not just about providing energy; we're about making a positive impact on the planet and our customers' lives. Our team is made up of like-minded individuals who share our passion for innovation, sustainability, and customer-centricity. We're a remote-first company, which means you'll have the flexibility to work from anywhere, at any time, as long as you're connected to our team and our values.

• *What You'll Do**

As a Digital Customer Service Advisor, you'll be the face of arenaflex, providing exceptional service to our customers via phone, email, and other digital channels. You'll be responsible for:

• Making energy easy to understand for our customers, cutting through jargon and providing clear explanations of their bills, meters, and tariffs.
• Solving complex problems and finding creative solutions to customer queries, whether it's a billing issue, a meter problem, or a complex energy conundrum.
• Providing end-to-end service, handling queries from start to finish, including complaints, and ensuring customers get the right help the first time.
• Thinking on your feet, using your problem-solving skills to resolve issues quickly and efficiently.
• Treating every customer with care and kindness, just like you would your own gran.
• Making a real impact on people's lives, whether it's helping someone struggling with their energy bills or advising on greener energy choices.

• *The Types of People We Want to Hear From**

We're looking for people who are passionate about customer service, passionate about energy, and passionate about making a difference. If you're the kind of person who:

• Lives for great customer service and loves helping people make their day a little bit better.
• Asks questions and embraces change, loving to learn new things and roll with the punches.
• Has each other's backs, working collaboratively as a team to achieve common goals.
• Cares about the planet and is passionate about fighting climate change.
• Spots problems and fixes them, using your creativity and resourcefulness to find solutions.
• Tackles tough calls head-on, staying cool under pressure and finding solutions.
• Looks out for those who need it most, bringing empathy and patience to every interaction.

• *What's in It for You?**

As a Digital Customer Service Advisor at arenaflex, you'll enjoy:

• Remote working and flexible hours, with 50% of your working hours between 9am and 5:30pm and the other 50% flexible for you.
• EV salary sacrifice, allowing you to drive electric and save money.
• Share options, giving you a stake in the company's success.
• Weekly 'Family Dinner' catch-ups, where you can connect with your colleagues and build relationships.
• A competitive salary of £24,900, plus benefits and perks.

• *Our Process**

Our hiring process is designed to be flexible and accommodating, with multiple stages to ensure you have the best possible experience. Here's what you can expect:

• First Stage Interview: You'll have the opportunity to speak to one of our team members or record your responses to pre-set questions at a time that suits you.
• Prep Call: After your first interview, you'll arrange a call with someone from our Talent Team, who'll give you an overview of what you need to know to succeed in the next stage.
• Discovery Day: This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews.
• Final Interview: The last stage is the final interview, where you'll visit our office, meet two of our leadership team, and have a chance to ask any final questions.

• *Get in Touch**

If you have any burning questions before applying, drop us a message at [email protected]. We'd love to help!