Subsidence Claims Specialist

Home-Based | Full-Time |

Are you ready to take ownership of a varied and impactful caseload, helping homeowners and businesses navigate the challenges of subsidence-related insurance claims? Join our expert team and play a key role in delivering fair, efficient, and technically robust claim outcomes.

What will your day look like:

As a Subsidence Claims Specialist, you’ll manage your own portfolio of domestic and commercial claims from first notification through to settlement. Working from a fully supported home-based environment, you’ll act as a trusted advisor, coordinating investigations, solutions, and communication between all key stakeholders.

Every day offers something different: one moment you're analysing an arboricultural report, the next you’re liaising with surveyors or approving a repair schedule. You’ll use your technical knowledge, problem‑solving skills, and customer‑focused mindset to drive claims to the right outcome.
What You’ll Be Doing

Claim Handling & Decision-Making

Manage a portfolio of domestic and commercial subsidence claims, ensuring work is completed within agreed SLAs.
Make informed decisions to settle or decline claims within your delegated authority limits.
Produce, update, and quality‑check building repair schedules using our in‑house Schedule of Rates.

Knowledge and Abilities:

Communication & Relationship Management

Act as the main point of contact for policyholders, insurers, surveyors, local authorities, and third‑party specialists.
Maintain clear, professional, and fair communication—promoting our commitment to treating customers fairly at all times.
Build strong working relationships with suppliers such as arboriculture consultants, site investigation teams, and drainage contractors.

Technical Oversight & Compliance

Oversee the appointment and performance of third‑party suppliers, ensuring their work supports accurate diagnosis and efficient settlement.
Review surveyor and audit reports to validate findings and support the claim strategy.
Maintain precise, up‑to‑date records within our claims management system.
Comply with all company policies, processes, and regulatory standards.

Why Join Us?

Autonomy & Trust: Manage your own caseload with the freedom to make decisions.
Variety Every Day: No two claims are the same—expect a mix of technical problem‑solving and people-focused support.
Work From Home: A fully remote position where you can create an effective and comfortable home office.
Impact: Play a direct role in helping customers through challenging property issues with professionalism and care.

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Desk Based Subsidence Engineer