Data & Reporting Analyst

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. The Data & Reporting Analyst role supports the integrity, consistency, and usability of operational data and reporting across the business unit, focusing on maintaining high-quality data and developing standardized Power BI dashboards and reports.

Responsibilities

• Support data integrity and consistency across workforce, productivity, and operational reporting
• Assist in maintaining and documenting KPI definitions, calculation logic, and usage within the data dictionary
• Support KPI governance by ensuring metrics are used consistently across reports (e.g., WFM, Productivity, MOR)
• Develop, maintain, and enhance standardized Power BI dashboards and reports
• Perform data validation, reconciliation, and quality checks to ensure accurate reporting outputs
• Support data mapping efforts (e.g., Work Types, Statuses, dimensions) in collaboration with WFM and Data Governance teams
• Partner with stakeholders to understand reporting requirements and translate them into clear reporting solutions
• Support ongoing reporting refreshes, enhancements, and issue resolution
• Assist with documentation of reporting standards, data sources, and business logic

Skills

• Bachelor's degree in Data Analytics, Business, Finance, Statistics, Computer Science, or a related field
• 1–3 years of experience in data analysis, reporting, or business intelligence
• Good experience with Power BI (dashboard development, visuals, basic DAX)
• Working knowledge of SQL for data extraction, validation, and analysis
• Understanding of data quality concepts, KPI definitions, and reporting standards
• Experience working with structured datasets (facts/dimensions)
• Strong attention to detail and ability to identify data issues and inconsistencies
• Good communication skills with the ability to explain data concepts to non-technical stakeholders
• Experience supporting Workforce Management, operational reporting, or productivity analytics
• Exposure to data governance practices and data dictionaries
• Familiarity with cloud-based data platforms (Azure preferred)
• Experience working with standardized or enterprise reporting frameworks
• Knowledge of Agile or structured delivery environments

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence

Company Overview