CX Technical Content Design Intern (Summer 2026)
Posted 2026-05-06[ad_1]
<div class="" id="content"><br/><h2>Role Description</h2><br/><p><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">As a Technical Content Developer in the Knowledge, Experience, & Platforms</span> <span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z h-lparen">(KXP)</span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z"> org you will play a crucial role in ensuring our self-serve teams can confidently adopt, implement, and grow with Dropbox products. You will work with the Technical Content Strategist to execute and deliver clear, scalable, and impactful technical documentation that enables customer success across a range of use cases—from integrations and setup, to long-term support and expansion. </span></p><br/><p><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">This is a highly collaborative role that sits at the intersection of product, support enablement, and customer enablement. You’ll work closely with cross-functional teams to develop content that not only tells the technical story of Dropbox, but empowers users of all levels to get the most out of the Dropbox product suite.</span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz89zm3h9z75zl1z87z2qdz81zz85zfisz71zp08z77zz77zez70zuu9z70zz81z"> </span></p><br/><p><span class="author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95be4z82zez76z4mvz77zz78zz81zz79zv3z70zz72zz68zuz89zz66zrz88zz76zv2z83zz77zz122z">In our </span><span class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95be4z82zez76z4mvz77zz78zz81zz79zv3z70zz72zz68zuz89zz66zrz88zz76zv2z83zz77zz122z"><a class="attrlink" data-target-href="https://experience.dropbox.com/virtualfirst" href="https://experience.dropbox.com/virtualfirst" target="_blank">Virtual First</a></span><span class="author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95be4z82zez76z4mvz77zz78zz81zz79zv3z70zz72zz68zuz89zz66zrz88zz76zv2z83zz77zz122z"> work culture, you’ll </span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz89zm3h9z75zl1z87z2qdz81zz85zfisz71zp08z77zz77zez70zuu9z70zz81z">connect with </span><span class="author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95be4z82zez76z4mvz77zz78zz81zz79zv3z70zz72zz68zuz89zz66zrz88zz76zv2z83zz77zz122z">with Dropboxers</span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz89zm3h9z75zl1z87z2qdz81zz85zfisz71zp08z77zz77zez70zuu9z70zz81z"> virtually and in</span><span class="author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95be4z82zez76z4mvz77zz78zz81zz79zv3z70zz72zz68zuz89zz66zrz88zz76zv2z83zz77zz122z">-</span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz89zm3h9z75zl1z87z2qdz81zz85zfisz71zp08z77zz77zez70zuu9z70zz81z">person </span><span class="author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95be4z82zez76z4mvz77zz78zz81zz79zv3z70zz72zz68zuz89zz66zrz88zz76zv2z83zz77zz122z">to build the</span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz89zm3h9z75zl1z87z2qdz81zz85zfisz71zp08z77zz77zez70zuu9z70zz81z"> foundation of a strong professional network. As a Summer intern, you will also have the opportunity to attend our Emerging Talent Summit, </span><span class="author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95be4z82zez76z4mvz77zz78zz81zz79zv3z70zz72zz68zuz89zz66zrz88zz76zv2z83zz77zz122z">w</span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz89zm3h9z75zl1z87z2qdz81zz85zfisz71zp08z77zz77zez70zuu9z70zz81z">here </span><span class="author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95be4z82zez76z4mvz77zz78zz81zz79zv3z70zz72zz68zuz89zz66zrz88zz76zv2z83zz77zz122z">participants from our intern and early-career programs </span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz89zm3h9z75zl1z87z2qdz81zz85zfisz71zp08z77zz77zez70zuu9z70zz81z">come together in person to build lasting relationships,</span><span class="author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95be4z82zez76z4mvz77zz78zz81zz79zv3z70zz72zz68zuz89zz66zrz88zz76zv2z83zz77zz122z"> explore learning and development opportunities, and prepare for their career journey ahead.</span></p><br/><p><span class="author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95be4z82zez76z4mvz77zz78zz81zz79zv3z70zz72zz68zuz89zz66zrz88zz76zv2z83zz77zz122z">For Summer 202</span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz89zm3h9z75zl1z87z2qdz81zz85zfisz71zp08z77zz77zez70zuu9z70zz81z">6</span><span class="author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95be4z82zez76z4mvz77zz78zz81zz79zv3z70zz72zz68zuz89zz66zrz88zz76zv2z83zz77zz122z">, we offer two start dates culminating in a 12-week internship:</span></p><br/><ul class="listtype-bullet listindent1 list-bullet1" data-test-indentation="1" data-testid="bullet-list"><br/><li><span class="author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95be4z82zez76z4mvz77zz78zz81zz79zv3z70zz72zz68zuz89zz66zrz88zz76zv2z83zz77zz122z">May 26 - August 14, 2026</span></li><br/><li><span class="author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95be4z82zez76z4mvz77zz78zz81zz79zv3z70zz72zz68zuz89zz66zrz88zz76zv2z83zz77zz122z">June 30 - Sep 18, 2026</span></li><br/></ul><br/><h2>Responsibilities</h2><br/><ul><br/><li><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">Tell the technical story of Dropbox’s product suite, in a way that enables all customers to get the most out of their Dropbox experience. </span></li><br/><li><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">Create technical user guides tailored to key departmental use cases</span> <span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z h-lparen">(e.g.,</span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z"> engineering, support), enabling customers, Customer Success Managers</span> <span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z h-lparen">(CSMs),</span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z"> and CX support agents to drive successful product adoption, implementation, and growth</span></li><br/><li><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">Conduct stakeholder and </span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz89zm3h9z75zl1z87z2qdz81zz85zfisz71zp08z77zz77zez70zuu9z70zz81z">subject matter expert</span> <span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz89zm3h9z75zl1z87z2qdz81zz85zfisz71zp08z77zz77zez70zuu9z70zz81z h-lparen">(</span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z h-lparen">SME</span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz89zm3h9z75zl1z87z2qdz81zz85zfisz71zp08z77zz77zez70zuu9z70zz81z h-lparen">)</span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z"> interviews as part of the discovery phase of content development</span></li><br/><li><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">Manage stakeholder review cycles, setting and managing timeline expectations, and discerning what is actionable feedback and applying updates to content</span></li><br/><li><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">Participate in audits and research to drive case studies around ideal customer profile</span> <span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z h-lparen">(ICP)</span><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z"> to target areas of impact</span></li><br/></ul><br/><h2>Requirements</h2><br/><ul><br/><li><span class="thread-009702069912430074103353 attrcomment attrcommentfirst thread-009702069912430074103353-first author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujeldez67zz71zr0z65zz70zivz76zdz77z16jf6kz79zz75zpgz72zcxz77z"><span class="comment-extra-inner-span">Currently pursuing an undergraduate or graduate degree</span></span> <span class="thread-009702069912430074103353 attrcomment author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujeldez67zz71zr0z65zz70zivz76zdz77z16jf6kz79zz75zpgz72zcxz77z h-lparen"><span class="comment-extra-inner-span">(graduating</span></span><span class="thread-009702069912430074103353 attrcomment author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujeldez67zz71zr0z65zz70zivz76zdz77z16jf6kz79zz75zpgz72zcxz77z"><span class="comment-extra-inner-span"> in/after Dec 20</span></span><span class="thread-009702069912430074103353 attrcomment author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z122z1bdwz79z2wz89zz89zwz77zf7xxecz87z3uicmz79z5oaz84z"><span class="comment-extra-inner-span">2</span></span><span class="thread-009702069912430074103353 attrcomment author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz89zm3h9z75zl1z87z2qdz81zz85zfisz71zp08z77zz77zez70zuu9z70zz81z"><span class="comment-extra-inner-span">6</span></span><span class="thread-009702069912430074103353 attrcomment author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujeldez67zz71zr0z65zz70zivz76zdz77z16jf6kz79zz75zpgz72zcxz77z"><span class="comment-extra-inner-span">) in</span></span> <span class="thread-009702069912430074103353 attrcomment author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z122z1bdwz79z2wz89zz89zwz77zf7xxecz87z3uicmz79z5oaz84z"><span class="comment-extra-inner-span">Content Strategy, </span></span><span class="thread-009702069912430074103353 attrcomment author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z9z73zz69zpz75zbgz79zz90zqz78zz87zez76zz68zfpjz89zz85zz85z6qasyips"><span class="comment-extra-inner-span">Content Design, </span></span><span class="thread-009702069912430074103353 attrcomment author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z122z1bdwz79z2wz89zz89zwz77zf7xxecz87z3uicmz79z5oaz84z"><span class="comment-extra-inner-span">Information Science, Journalism, English, Communications, Design, Human-Computer Interaction, Technical Writing, or other relevant field</span></span></li><br/><li><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">Ability to break down complex infrastructure, cloud, or security concepts and communicate them effectively to both technical and non-technical audiences</span></li><br/><li><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">Editorial writing experience, using Chicago Manual of Style</span></li><br/><li><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">Customer obsessed, with a bias towards customer use cases and making technology useful to wide audiences</span></li><br/><li><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">Action-oriented self-starter with a love of making people and companies more effective, an eagerness to learn the ins and outs of how a product works, and a growth mindset driving you to roll up your sleeves to make things happen</span></li><br/><li><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">Passionate about Dropbox's mission and products and representing our customers’ needs</span></li><br/></ul><br/><h2>Preferred Qualifications</h2><br/><ul><br/><li><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">Experience using standardized editorial style and brand guides</span></li><br/><li><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zloz83zo2z72zz80zz80zz70zbrz68z7xbf25wobz87zivsz71z7z87zz89z">Experience building enablement content in tools like Highspot, AEM, Guru, or LMS platform</span></li><br/></ul><br/><div><br/><h2 data-usually-unique-id="044234883370604133046166"><span class="author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zqz90zkz74zz76zeez80zz68zz89zz88zvqz86zuxlz73zexxz80zz73z6d6z72zz79zsz77z">Compensation</span></h2><br/></div><br/><div class="content-pay-transparency"><div class="pay-input"><div class="title">Canada Pay Range</div><div class="pay-range"><span>$4,000</span><span class="divider">—</span><span>$4,500 CAD</span></div></div></div><br/></div>
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