Customer Support Technician - LATAM
Posted 2026-06-26Join Mitto and be beyond! đ
Eager to go beyond? If so, weâd love to meet you!
Weâre Mitto and weâre thrilled to be revolutionizing the way the world communicates through our Cloud-Communications-Platform-as-a-Service (CPaaS).
We were launched in 2013 with SMS and quickly blossomed beyond to include voice, chatbots, all major chat apps, and CRM/marketing platform integrations. We also developed pre-built tools for bulk campaigns and conversational support chats. Weâre riding a wave into the future, and you can join! đđź
Here at Mitto, youâll be working with a global team of people thatâs spread out across 32 locations - and growing! Weâre proud to be a group of curious minds that scour the landscape for whateverâs next in omnichannel communication. Weâre adaptive, resilient, and determined. đŞ đ§
In joining Mitto, youâll enjoy an endless array of opportunities and benefits. With us, youâll get to skip the morning commute and work from the comfort of your own home! đ Our team members also enjoy a supportive, engaging, and collaborative culture with flexible working hours.
The role: Customer Support Technician - LATAM
đLocation: Argentina (remote)
How youâll go beyond: đ
Actively provide support for companies and enterprises using our platform, helping them get the best experience from Mitto products
Receive inquiries from customers directly via email. Over 90% of our support inquiries are handled by email
Actively communicate with partners, and other Mitto tech teams to maintain platform stability. That includes customer inquiry triage, documenting and escalating to the appropriate team within the organization, and owning the initial ticket, (escalation on an end-to-end basis.)
Provide insight and assistance to business teams regarding client needs, feature requests and general inquiries
Participate in creation of the new platform and product features. Our support team is an active stakeholder in new product and feature development, sharing feedback and assistance on a daily basis
Provide in-depth support to all clients, no matter their size. In an era of chatbots and template answers, we strive to provide direct and honest assistance
Troubleshooting any quality degradation reported by other customers or departments, make adjustment when required
Maintain and expand technical knowledge across all Mitto products and services, tools, and processes.
Work in shifts
What you bring to the table: đ¤
Higher education of Applied studies or Faculty (Computer science or IT-related field is a plus)
2+ years experience within a Customer Support role (in the industry is a plus)
Fluent in written and spoken English & Spanish
Excellent problem solving and analytical approach and a high level of responsibility
Eager to learn new technologies, procedures or client's use cases
Strong ability to prioritize and multitask
Basic understanding of mobile services - technologies, protocols (SMPP, SS7) is a plus
How weâll go beyond for you: đ
A collaborative environment of talented individuals across the world that enables you, and every other team member, to make a direct impact on our collective success
Full flexibility in where, when, and how you work (remote-first culture, generous time off, flexible hours, lots of autonomy to do your best work)
From 25 days of paid time off to "New Baby" gifts â at Mitto, we take care of your wellbeing in and outside of work
Ready to take your career beyond? đ
Then weâre ready to hear from you. Shoot us a message today. đ˛