Customer Support Representative - Part Time

Phoenix American Companies is a trusted provider in the administration of Vehicle Service Contract and GAP Waiver programs. They are seeking a professional and dedicated Customer Service Representative to deliver high standards of service and maintain customer satisfaction.

Responsibilities

• Respond to inquiries regarding extended warranty products and GAP coverage in a courteous, accurate, and timely manner
• Provide administrative and customer service assistance to the auditing and claims teams
• Initiate and process GAP claims in accordance with company guidelines
• Perform data entry for newly issued contracts and ensure accuracy of entered information
• Offer general support to all operational functions within the Customer Service Department
• Participate in special assignments or projects as directed
• Collaborate with other departments when additional support is required
• Complete any additional duties assigned by management

Skills

• A minimum of one year of experience in an inbound call center or a related customer service environment is preferred
• Excellent verbal communication skills and professional telephone etiquette
• Ability to assess customer needs and provide clear, effective solutions
• Proficiency in data entry; prior experience with CRM platforms is preferred
• Strong attention to detail, with proven organizational capabilities
• Bilingual proficiency in English and Spanish is preferred
• High school diploma
• All new hires are required to complete in-office training during the initial onboarding period

Benefits

• Competitive compensation
• Rich benefit plan offerings
• Opportunities for advancement
• Supportive work environment

Company Overview