Customer Support Representative - E-commerce/DTC (Remote - Turkey-based)

Overview

We are seeking a dedicated and enthusiastic individual to join our customer support team at Enhanced Labs. This position is ideal for someone who is passionate about e-commerce and direct-to-consumer (DTC) brands, and who thrives in a fast-paced environment.

Key Responsibilities

• Provide exceptional customer service via various channels, including email, chat, phone, and social media.
• Resolve customer inquiries and issues efficiently while maintaining a positive attitude.
• Assist customers with product selections, order placements, and tracking information.
• Document customer interactions and feedback accurately in our support system.
• Collaborate with other teams to ensure a seamless customer experience.

Requirements

• Proven experience in a customer support role, preferably within the e-commerce or DTC sector.
• Excellent communication skills in English, both written and verbal.
• Ability to manage multiple tasks and priorities effectively.
• Strong problem-solving skills and attention to detail.
• Familiarity with customer support software and tools.
• Must be available to work following US timezone.

Nice to have

• Experience with CRM systems.
• Knowledge of e-commerce platforms and operations.
• Fluency in additional languages.
• Health and wellness, fitness, supplement niche experience