Customer Success Operations Specialist

Rain is the world's first AI Financial Health Platform, serving 3.5 million employees at leading organizations like McDonald's, Marriott, and T-Mobile. Rain works in the background to optimize every employee's financial life to prevent shortfalls and build long-term stability. Backed by top investors including QED and Prosus, Rain has raised $150M in venture funding to fuel our next stage of hyper growth.

Rain is looking for a Customer Success Operations Specialist (CSOPS) to join its Customer Success Operations (CSOP) team.
The CSOP team's mission is to ensure that all Customer Success activities and initiatives are carried out as efficiently and effectively as possible. As a Customer Success Operations Specialist you will play a vital role in Rain’s overall client satisfaction. Daily goals include supporting the customer experience and the company’s Customer Success objectives. We welcome individuals who will actively participate in our strategy and voice opportunities for improvement.

What you’ll do
Coordinate, support and escalate issues between customers, users and Rain internal teams

Perform scheduled operational tasks on a rotating basis, requiring strict accuracy, and on-time completion

Work closely with Analytics & Insights teams to monitor and troubleshoot issues proactively and reactively

Find areas that need improvements, identify redundant processes and help streamline the entire Customer Success function

Create and improve standardized processes

Contribute to documentation used for internal or external training/learning

Escalate Customer Success team issues to Product and Engineering teams

Support CSMs in identifying and executing growth initiatives in support of Analytics & Insights teams

Who You Are
2+ years of experience in B2B SMB or scaled in customer success, account management, or sales with a history of driving revenue through retention and expansion of existing customers

Strong project management skills and ability to prioritize internal and external requests

Demonstrated track record of successfully building relationships and problem solving skills

Proven ability to measure, understand, and communicate business needs and impact to your customers

Ability to be flexible and adjust to changing priorities or projects as the company scales

Experience in FinTech is a plus

Experience using an enterprise CRM (HubSpot, Salesforce, etc.)

Who We Are
Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday.

Compensation:
$60,000-$70,000 Base | $70,000 - $85,000 OTE - Note this is a range and we take in a variety of factors when determining total compensation for the position.

How we care for our team:
Along with competitive salaries, Rain offers great benefits including:
Flexible PTO

Medical, Dental, Vision, Life, Disability coverage

Parental leave

Monthly stipend

Equity options

Diversity, Equity and Inclusion Commitments
As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at [email protected].
What’s Next
Ensuring a smooth and enjoyable candidate experience is critical for us. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.