Customer Success Manager (w/m/d) - Returnless

Posted 2026-06-26
Remote, USA Full-time Immediate Start

Deine Aufgabe

Unsere Tochterfirma Returnless aus den Niederlanden sucht zum nächstmöglichen Zeitpunkt einen Customer Success Manager (w/m/d). Als Customer Success Manager bist du die zentrale Ansprechperson für unsere deutschsprachigen Kunden. Du unterstützt sie dabei, Returnless erfolgreich in ihren Arbeitsalltag zu integrieren und langfristig den maximalen Nutzen aus unserer Plattform zu ziehen.Da wir gemeinsam mit unserer Muttergesellschaft JTL stark im deutschen Markt wachsen, suchen wir jemanden, der unsere Kunden nicht nur fachlich unterstützt, sondern sie auch sprachlich und kulturell versteht.
Du unterstützt deutschsprachige Webshops beim Einstieg in unsere Software – vom Onboarding bis hin zur vollständigen Konfiguration, Integration und Nutzung
Du begleitest Kunden bei der optimalen Einrichtung von Returnless für ihr Unternehmen
Du analysierst Herausforderungen rund um Retourenprozesse und übersetzt diese in praktische Lösungen innerhalb unserer Plattform
Du berätst Kunden dabei, Returnless erfolgreich einzusetzen und echten Mehrwert aus dem Produkt zu ziehen
Du beantwortest Kundenanfragen per E-Mail, Telefon und Videocall
Du unterstützt Kunden bei technischen und operativen Fragen, z. B. zu Account-Konfigurationen, Shop-Einstellungen sowie API- und Integrationsthemen
Du analysierst Probleme Schritt für Schritt, bis eine Lösung gefunden ist
Du arbeitest mit Integrationen wie Magento, Shopify, Shopware, DHL und weiteren Versanddienstleistern
Du erkennst Upselling- und Ausbaupotenziale, wo sinnvoll
Du arbeitest eng mit internen Teams wie Sales, Marketing, Product und Development zusammen, um Kundenfeedback weiterzugeben und das Kundenerlebnis kontinuierlich zu verbessern
Du dokumentierst Probleme sorgfältig und stellst sicher, dass alle Beteiligten über Lösungen und nächste Schritte informiert sind

Was Du dafür mitbringst

Deutsch auf Muttersprachenniveau sprichst
gerne mit Kunden arbeitest und echte Beziehungen aufbaust
strukturiert arbeitest und Verantwortung übernimmst
technisch interessiert bist und dich schnell in neue Tools und Systeme einarbeitest
stark in der Kommunikation bist - schriftlich wie mündlich
Probleme gerne eigenständig analysierst und löst
idealerweise Erfahrung in den Bereichen E-Commerce, SaaS, Customer Success oder Integrationen mitbringst
bestenfalls in Nordrhein-Westfalen wohnst (max. ca. 2 Stunden von Eindhoven entfernt)
offen für neue Technologien und KI-gestütztes Arbeiten bist

Was wir Dir bieten

Gute Work-Life-Balance
Flexible Arbeitszeiten
Arbeiten von zu Hause oder aus dem Ausland
1.000 € Weiterbildungsbudget pro Jahr
Monatliche Restaurantbesuche, Clubabende, gemeinsame Festivalbesuche oder einfach Spaß im Büro
Zeit, um dich um deine Familie zu kümmern
25 Urlaubstage + deinen Geburtstag frei
Returnless-Guru: Nach vier Jahren bei Returnless erhältst du 15 Bonusurlaubstage für ein Mini-Sabbatical oder einen XXL-Urlaub
Neues MacBook

About us

JTL ist einer der führenden Anbieter von E-Commerce-Software im deutschsprachigen Raum – mit ca. 450 gruppenweiten Mitarbeiter:innen und 50.000 Kunden aus verschiedensten Branchen. Wir entwickeln skalierbare, flexible Lösungen für den Onlinehandel der Zukunft – von der Warenwirtschaft bis zur Shop- und Marktplatzanbindung.

Fairness und Respekt sind bei uns gelebte Praxis. Du bist engagiert, neugierig, hast Lust auf Teamwork und Verantwortung? Du suchst einen Job, bei dem der Montag nicht der schrecklichste Tag der Woche ist? Dann freuen wir uns auf Deine Bewerbung!

Einen kurzen Einblick in JTL findest du auch hier.

Apply Now

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This position is an excellent opportunity for motivated and detail-oriented teenagers looking to build valuable work experience in a fast-paced environment. Key Responsibilities: Accurately enter customer data into our internal systems. Review and verify data for accuracy and completeness. Organize and maintain data files and records. Assist in organizing information and preparing reports. Communicate effectively with team members to resolve discrepancies. Who We Are Looking For This role is perfect for a responsible 17-year-old who is eager to learn and grow. We are looking for candidates who meet the following criteria: Essential Qualifications: Must be 17 years old by the time of application. High School student or recent graduate preferred. Basic computer skills and familiarity with Microsoft Office Suite. Strong attention to detail and organization skills. Ability to work independently as well as a part of a team. Effective communication skills—both written and verbal. 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Career Growth Opportunities At Hirevector, we believe in investing in our employees' growth and development. As a Data Entry Clerk, you will have the opportunity to learn and grow with our company, taking on new challenges and responsibilities as you progress in your career. Work Environment and Culture Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We encourage open communication, creativity, and innovation, and we strive to create a positive and inclusive work environment for all employees. Compensation, Perks, and Benefits We offer a competitive hourly wage, flexible working hours, and a range of benefits and perks to support your well-being and career development. We also provide comprehensive training and professional development opportunities to help you succeed in your role. Conclusion Data entry jobs for 17-year-olds at Hirevector represent a valuable starting point for any young aspiring professional. With the right guidance and opportunity, you can not only develop practical skills essential for your career but also join a company that embraces innovation and creativity. This is your chance to take those first steps toward a bright future. Don’t hesitate—apply today and be part of something bigger! FAQs Q: What is the minimum age requirement for this position? A: You must be at least 17 years old to apply for this position. Q: Do I need prior experience in data entry to apply? A: No prior experience is necessary, but basic computer skills and a willingness to learn are important. Q: What are the working hours for this role? A: The working hours are flexible and can be arranged to fit around your school schedule. Q: Will training be provided? A: Yes, comprehensive training will be provided to ensure you are fully prepared for your responsibilities. Q: What growth opportunities exist within this role? 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