Customer Success Manager – SMB Merchant Partnerships & Account Growth Specialist

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About arenaflex

At arenaflex, we believe in the power of local economies. Our mission is to empower small and medium-sized businesses (SMBs) to thrive in today's digital landscape by connecting them with millions of consumers seeking convenient access to goods and services. As a leading technology and logistics company, we started with door-to-door delivery and have evolved into a comprehensive platform that people turn to for any and all goods. We're not just a company – we're a movement towards supporting local businesses, creating economic opportunities, and building stronger communities.

Our culture is built on innovation, empathy, and rapid iteration. We move quickly, learn continuously, and always prioritize the needs of our merchant partners, delivery professionals, and consumers. At arenaflex, every team member has the opportunity to make a meaningful impact, share their unique perspective, and own their career trajectory. We're committed to fostering an environment where diverse voices are celebrated, creativity thrives, and success is a shared journey.

About the Inside Account Management Team

The Inside Account Management team at arenaflex is the heartbeat of our merchant partnership success. We're a dynamic group of sales professionals, account managers, and solutions experts dedicated to the retention, satisfaction, and growth of our SMB merchant partners. Based primarily in Phoenix, AZ, our team combines the best of in-person collaboration with flexible remote work arrangements to deliver exceptional results for our business partners.

What sets our team apart is our unwavering commitment to building lasting relationships. We don't just manage accounts – we become trusted advisors to the business owners we serve. Our team members are problem-solvers, strategists, and growth advocates who take pride in watching our merchant partners flourish through their partnership with arenaflex.

About the Role

As a Merchant Success Manager at arenaflex, you will play a pivotal role in shaping the future of SMB commerce. You're not just managing a portfolio of accounts – you're cultivating relationships that help local business owners achieve their dreams, grow their revenue, and connect with more customers than ever before.

This position is responsible for a merchant's long-term retention, engagement, and overall satisfaction with arenaflex. You will cultivate our relationships with SMB business owners while helping them craft a successful partnership that drives real results. Your scope is broad and impactful, encompassing everything from strategic planning to day-to-day operational support.

You will report to the Inside Sales Manager on our Inside Account Management team. We believe in a flexible work environment that balances remote productivity with meaningful in-person collaboration. You should expect to travel periodically for team trainings, offsites, team-building events, and other business necessities that strengthen our collaborative culture.

What You'll Do

• Proactive Account Management: Make outbound dials to existing merchants from your book of business (200+ accounts) to build relationships, understand their evolving needs, and identify opportunities for growth through arenaflex products and marketing spend.


• Strategic Goal Setting: Establish clear goals and key performance indicators for each DoorDash partner (now arenaflex), working collaboratively with SMB restaurant merchants to define success on their own terms.


• Business Advisory: Advise business owners on promotions, advertising strategies, and spending allocations to help them achieve their unique revenue goals and maximize their return on investment.


• Ongoing Communication: Maintain consistent communication with merchants via phone and email to monitor progress, provide support, and ensure they're always moving toward their business objectives.


• Quarterly Business Reviews: Deliver comprehensive quarterly business reviews (QBRs) that examine each brand's partnership with arenaflex, highlight successes, identify areas for revenue optimization, and chart a clear path forward for growth opportunities.


• Churn Prevention & Expansion: Proactively reduce churn by identifying at-risk accounts and implementing retention strategies while supporting new store expansions and additional location onboardings.


• Cross-Functional Collaboration: Partner with internal growth teams to identify the best products and services to pitch to merchants, ensuring we're always offering solutions that genuinely add value.


• Travel as Needed: Participate in in-person collaboration through trainings, offsites, team-building events, and other business-related activities that require physical presence.

What We're Looking For

We're excited about you because you bring the right combination of experience, skills, and attitude to make an immediate impact on our team and our merchant partners.

Basic Qualifications

• 1+ years of experience in client-facing sales roles with a track record of increasing customer satisfaction, retention, and product adoption


• 1+ years of experience in sales, with strong preference for outbound dials and proactive relationship building


• 1+ years of experience in business operations or a related professional setting


• Experience in prior sales, account management, portfolio management, or similar client-facing roles


• Proficiency with Salesforce or similar CRM tools – you should be comfortable navigating, updating, and leveraging CRM platforms to manage your book of business


• Intermediate to proficient level competence in Google Sheets or Microsoft Excel, including the ability to maintain complex spreadsheets, analyze data, and create meaningful reports


• Demonstrated empathy with customer needs – you genuinely care about understanding their unique challenges and adapting your approach to meet their specific goals

Preferred Qualifications

• Experience in the food delivery, logistics, or technology industries


• Background working with SMB merchants or restaurant owners


• Strong presentation skills with experience delivering business reviews to clients


• Proven track record of meeting and exceeding retention and growth targets


• Ability to multitask and prioritize in a fast-paced, dynamic environment


• Self-motivated with a solution-oriented mindset

Why You'll Love Working at arenaflex

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is limited only by your ambition. We invest heavily in the growth and development of our team members. You'll have access to comprehensive training programs, mentorship opportunities, and clear pathways for advancement within the organization. Whether you aspire to move into leadership roles, specialize in a particular vertical, or expand your expertise across different business areas, arenaflex supports your journey.

We believe in promoting from within and providing our employees with the tools and resources they need to continuously learn and grow. You'll work alongside talented professionals who are passionate about sharing their knowledge and helping others succeed.

Comprehensive Benefits & Perks

We value our team members' happiness, healthiness, and overall well-being. That's why we offer a comprehensive benefits package that includes:

• Premium Healthcare: Full medical, dental, and vision coverage for you and your family


• Wellness Programs: Wellness expense reimbursement to support your physical and mental health


• Paid Parental Leave: Generous paid time off for new parents to bond with their growing families


• Flexible Work Arrangements: The ability to balance remote work with in-office collaboration


• Professional Development: Continuous learning opportunities and career development resources


• Team Culture: Regular team-building events, offsites, and collaborative opportunities

Work Environment & Culture

Our workplace is built on a foundation of respect, inclusivity, and collaboration. We foster an environment where every voice matters, diverse perspectives are celebrated, and innovation thrives. We know that great ideas can come from anywhere, and we encourage all team members to share their thoughts, challenge the status quo, and contribute to our collective success.

At arenaflex, we embrace the philosophy that growth and change are constants. We move quickly, learn from our mistakes, and continuously iterate to improve. This dynamic environment keeps things exciting and provides endless opportunities for those who are ready to embrace challenges and make an impact.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Our commitment extends beyond hiring to creating an environment where every team member can thrive, grow, and bring their authentic self to work every day.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at arenaflex. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

Join Us

If you're ready to make an impact, grow your career, and be part of something meaningful, we encourage you to apply. At arenaflex, you'll have the opportunity to work with talented colleagues, support local businesses, and help shape the future of commerce. Bring your skills, your passion, and your unique perspective – and let's build something great together.

We can't wait to meet you!