Customer Success Manager

Talentpluto is a rapidly growing, venture-backed EdTech SaaS company serving K–12 schools. They are seeking a Customer Success Manager to engage with customers at scale while managing a small portfolio of renewals, focusing on customer retention and engagement initiatives.

Responsibilities

• Manage a small portfolio of customer renewals and contribute to Net Revenue Retention (NRR)
• Execute and maintain scaled CS initiatives (customer newsletters, webinars, lifecycle touchpoints, engagement campaigns)
• Monitor customer health and proactively identify churn risks
• Collaborate with sales on potential upsell opportunities where appropriate
• Improve and iterate on existing CS playbooks and frameworks
• Work cross-functionally with product and sales to ensure strong customer outcomes
• Occasionally travel to customer sites (schools) as needed

Skills

• 1–4 years of experience in Customer Success, Account Management, Sales, or a related client-facing role
• Strong ownership mindset and willingness to execute foundational work
• Highly organized with the ability to manage multiple customer touchpoints
• Comfortable working in-person in NYC
• Strong communication skills and ability to build trust with customers
• Early-stage or 'founding-style' experience
• Experience working with education, SaaS, or SMB accounts
• Demonstrated ability to manage renewals or revenue-based KPIs

Company Overview