Customer Success Clinical Trainer (3298)

Position Summary: The Customer Success Clinical Trainer is responsible for developing and delivering clinical training on Mevion proton therapy systems, as well as on new product features. In addition to serving as a key contact for customers and building strong relationships, this role also handles the escalation of customer requests through cross-functional teams. This position will report to Manager, Clinical Solutions & Training.

Essential Functions:

• Design and enhance clinical education programs to support both new and current technologies.


• Identify and manage potential risks for clinical adoptions of the new clinical applications.


• Driving continuous improvement on the clinical application adoption process.


• Keeping current in treatment techniques, clinical protocols, and education methodology through continuous education and professional improvement.


• Applying clinical experience & knowledge to improve the end-to-end user experience of Mevion product offerings, including integrations with third party solutions.


• Developing customer-facing documentation associated with field actions, potential safety issues, etc.


• Act as the point of contact for customer accounts, cultivating strong relationships by effectively identifying and addressing customer clinical needs.


• Conduct regular customer meetings, both virtually and on-site, and coordinate with cross- functional internal teams to advocate for customer needs.


• Manage escalations and ensure timely resolution of customer concerns.

Education, Training, & Experience:

• ARRT certification required.


• Bachelor’s degree preferred.


• Minimum 5 years of Radiation oncology clinical experience with in-depth knowledge of clinical environment and workflow.


• Proton Therapy experience preferred.


• Leadership skill with demonstrated ability to make important decisions, to delegate and coordinate effectively, to manage multi-tasks efficiently.


• Experience as a teacher or instructor, with supporting evidence.

Preferred Skills:

• Quickly learn and clearly explain complex clinical technologies used in products


• Systems knowledge includes:


• Particle accelerators


• X-ray and CT imaging


• Image fusion


• Record & verify informatics


• Patient positioning/support systems


• Mechanical systems


• User interfaces and applications


• Familiarity with radiotherapy accelerators and related equipment


• Experience developing curriculum and lesson plans


• Strong presentation skills (public speaking + computer tools)


• Coaching and consulting experience with proven results


• Self-motivated, organized, and able to work with minimal supervision


• Customer-focused with a commitment to client success


• Interested in creative, effective knowledge-sharing methods (e.g., social media)

Physical and Environmental Considerations:

• Must be able to sit for long periods of time.


• Required use of standard office equipment including laptop, phone, copier, etc.


• Typical office environment.


• 30-40 % domestic travel is required: occasional international travel.


• The use of the equipment requires physical work in lifting and manipulating heavy objects.