Customer Success Associate

Cloudforce is a company that focuses on innovation and teamwork in delivering cloud computing solutions. As a Customer Success Associate, you will play a key role in ensuring customer satisfaction and uncovering growth opportunities within assigned accounts while collaborating with various teams.

Responsibilities

• Serve as the primary point of contact for nebulaONE subscription clients
• Build and maintain strong, long-lasting client relationships
• Understand clients’ business objectives and proactively address their needs
• Monitor client accounts to ensure subscription usage, renewal, and expansion
• Educate clients on nebulaONE features, updates, and best practices to maximize value
• Address client inquiries, troubleshoot issues, and coordinate with technical teams for resolution
• Advocate for clients internally to ensure their feedback and concerns are addressed
• Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers
• Deliver regular account reviews and usage reports to clients
• Collect and relay client feedback to product and project teams for continuous improvement
• Perform other duties as assigned

Skills

• At least 1-2 years of account management, customer success, or related client-facing role (preferably SaaS/subscription environment)
• Familiarity with budget tracking, reporting, or resource management in a project setting
• Strong and professional communication skills (both verbal and written) to support interactions with client stakeholders, technical teams, and subcontractors, while representing Cloudforce
• Ability to work independently on assigned tasks
• Excellent organizational skills, including multitasking, prioritization, and time management
• Strong client service orientation with proven collaboration skills across diverse teams
• Ability to serve as a liaison, meeting support, and facilitator for Cloudforce in both virtual and onsite settings
• Hands-on experience with project management and collaboration tools (such as ClickUp, Trello, Microsoft Project, Planner, Teams, SharePoint, or similar)
• Experience working with technical teams and subject matter experts
• Familiarity with project management fundamentals, terminology, and best practices (coursework or certifications such as CAPM, PMP, or equivalent are a plus)

Benefits

• 401K savings plan and education reimbursement
• 24/7 access to a modern gym with Tonal and Peloton
• Free monthly garage parking with direct private access to the office
• Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents
• Paid parental leave, including adoption and foster care placement
• PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentive opportunities to earn more PTO!)
• 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO

Company Overview