Customer Success and Trade Coordination Specialist (Morocco)
Posted 2026-05-06We’re looking for a Customer Success and Trade Coordination Specialist based in Casablanca to own the post sale journey for our accounts. You’ll be the dedicated point of contact for buyers from the moment a contract is signed through to successful delivery. This is a part time, fully remote role (10 to 15 hours per week), ideal for someone who wants meaningful international trade work with flexible scheduling. Kodgav is an Agritech start-up that simplifies sourcing food ingredients from Africa for buyers across Europe and North America. We work directly with manufacturers, retailers, and wholesalers, managing the commercial side of international trade from sourcing through to delivery. 1. Buyer communication: Keep 2. Trade documentation: Coordinate with the operations team on bills of lading, phytosanitary 3. Order coordination: Work 4. Issue resolution: Own 5. Account growth: Identify 1. You’ve worked in international Experience: 3 to 6 years in a relevant field (logistics, freight Compensation Working Model Location Casablanca, Hours Part time: 10 Schedule Flexible, Compensation €250 - €350 p/m Start Date 25 May 2026 Department Sales Reports To Founder andCustomer Success and Trade Coordination Specialist
B2B Sales | Food Ingredients | Casablanca, Morocco
Fully Remote
This opening is for applicants based in Morocco only. About the Role
About Kodgav
What you’ll own:
accounts updated proactively on order status, shipment progress, and
documentation milestones. Be the person they call when they have a question,
not someone they have to chase.
certificates, and inspection reports.
with our logistics partners, freight forwarders, and inspection companies to
make sure shipments move on time. Flag delays early and manage buyer
expectations.
any post sale problems (quality queries, documentation discrepancies, delivery
delays) and drive them to resolution by coordinating between the buyer and our
operations team.
opportunities to cross sell additional commodities or prompt reorders based on
buyer consumption patterns and relationship signals.Requirements
What
Good Looks Like
trade, logistics, or shipping and you understand the document flow of a cross
border commodity transaction. You know what a bill of lading looks like, you might be familiar with letters of credits and documentary collections, and you can spot a
problem in a packing list before it becomes a port delay.
French, and Arabic at a professional working level. You’ll be liaising with
European buyers in English, West African suppliers and partners in French, and
North African contacts in Arabic, often in the same day.
customer success before and you understand that keeping a client happy after
the sale is what turns a one time order into a long term relationship.
comfortable working independently in a remote setup. You don’t need someone
checking in on you every day; you take ownership and follow through.
forwarding, import/export, trade operations, account management, or customer
success in an international context).Benefits
Base salary: MAD 2,700 - 3,780 (€250-350) per month
Why Join Kodgav
Morocco (fully remote)
to 15 hours per week;
typically 2 to 3 hours per afternoon/evening
Sunday - Friday.
MAD 2,700 - 3,780
Director