Customer Solutions Specialist (Mining & Minerals - Production, Exploration, Resource estimation)

About Us 

Job Summary

As a Customer Solutions Specialist (CSS), you are the
technical heartbeat of our regional Go-to-Market (GTM) team. This role is
dedicated to bridging the gap between complex technological capabilities and
tangible business success. You will serve as a subject matter expert, providing
high-level technical support and strategic solution design to both our regional
sales teams and a diverse portfolio of clients.
The ideal candidate possesses a unique blend of deep
technical proficiency and commercial "presence." You must be
authentically customer-facing—capable of interfacing with prospects to diagnose
the heart of their existing software environments and proposing innovative
solutions that optimize their business processes. We are looking for someone
who can present complex data with gravitas, "joining the dots"
between our technology and the specific business benefits it delivers, all while
maintaining technical credibility through expert expectation management.

In this role, you will:

• Master
  the Ecosystem: Become proficient across the Seequent portfolio (including
  Leapfrog, Edge, and Central) to provide generalist technical sales support
  across multiple industry segments.
• Drive
  Growth: Utilize your business acumen to identify expansion opportunities
  within existing accounts, acting as a trusted advisor to help clients
  achieve their objectives.
• Communicate
  Globally: Navigate diverse cultures and communicate effectively with users
  of varying English proficiency, delivering high-impact demonstrations both
  in-person and virtually.
• Be
  Proactive & Analytical: Maintain a hands-on, task-oriented approach to
  problem-solving, ensuring quick response times and well-rounded technical
  assistance.

This is a pivotal role within a fast-expanding region. It
offers the opportunity to be part of a purpose-driven team, leveraging our
growing footprint to deliver world-class geoscience solutions. Please note:
This role requires significant travel to maintain a strong market orientation
and build face-to-face relationships with our clients.

Key Responsibilities

• Subject Matter Expertise: Become a power-user across the Seequent portfolio
  (Leapfrog, Edge, Central) to provide elite technical advisory.
• Solution
  Architecting: Analyze client environments and design optimal workflows
  that "join the dots" between technology and business benefits.
• Sales
  Partnership: Partner with GTM teams to identify opportunities, lead
  technical pre-sales engagements, and act as a "CRM champion."
• Market
  Intel: Listen to the industry. Gather insights on competitor moves and
  user needs to influence our future product roadmap.
• Training
  & Presence: Deliver compelling in-person and web-based
  demonstrations to everyone from technical users to C-suite executives.

What You Bring

• Background: 5+ years in production or exploration. A degree in Geology, Earth
  Sciences, or Engineering is essential.
• Technical
  Edge: Proficiency in 3D modeling or GIS software. Experience with
  Leapfrog, Edge, or mineral resource estimation (JORC, NI-43-101) is a
  major plus.
• Communication: Fluent in English and Russian. Kazakh language skills are a
  significant advantage.
• Soft
  Skills: A self-starter attitude with the "tenacity" to
  manage multiple projects and the "presence" to build instant
  technical credibility.
• Adaptability: Comfortable in a fast-paced environment with a willingness to travel
  significantly to visit client sites.

Working Conditions

Mode: Fully home-based.
Travel: Significant regional travel required for client site visits and
demonstrations.

Why Join Seequent?
Be part of a team with a great purpose. We offer the chance
to work with a fast-expanding global footprint, providing well-rounded
technical assistance that truly impacts the future of earth sciences.

#LI-DM1

 At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. 

Our people – Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change. 

Our culture – At Seequent you’ll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you’re in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self.  

Our offices – Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista-crafted coffee, games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake.  

Benefits – Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources. Additional benefits are unique to each location Seequent resides in.