Customer Service Scheduler and Office Administrator

Help Homebuyers Move Forward with Confidence

For over 28 years, Pillar To Post Home Inspectors – The Capuano Team has been one of the most trusted home inspection companies in the Greater Cincinnati region. Our mission is simple:

We help homebuyers, sellers, and real estate professionals make informed decisions through exceptional service, clear communication, and professional home inspections.

We are seeking a full-time Remote Inspection Scheduler who thrives on helping people, enjoys fast-paced customer interactions, and takes pride in delivering an outstanding client experience.

Position Overview

As an Inspection Scheduler, you will be the first point of contact for many of our clients and Realtor partners. Your primary responsibility is to answer incoming calls, schedule home inspections, coordinate logistics, and provide a warm, professional experience that builds trust from the very first conversation.

This is not simply an administrative role. You will play a key part in helping clients choose the right inspection services while supporting our team of inspectors and real estate professionals.

What You'll Do

Client Communication

Answer inbound phone calls, emails, text messages, and online inquiries

Guide homebuyers and Realtors through the inspection scheduling process

Explain inspection packages and additional services

Build rapport and provide a caring, professional customer experience

Respond quickly to customer questions and concerns

Scheduling & Coordination

Schedule and confirm inspection appointments

Coordinate inspector availability and daily routes

Manage calendar changes, reschedules, and cancellations

Ensure inspection details are accurate and complete

CRM & Administrative Support

Enter and maintain accurate customer information

Update appointment records and notes

Monitor pending opportunities and follow-up tasks

Assist with appointment reminders and communication workflows

Realtor Relationship Support

Provide exceptional service to referring real estate agents

Follow established communication standards with Realtor partners

Help strengthen long-term referral relationships through timely communication and professionalism

What Success Looks Like

Calls answered promptly and professionally

High appointment conversion rates

Accurate scheduling with minimal errors

Exceptional customer satisfaction

Strong communication with clients, Realtors, and inspectors

Positive attitude and ownership of results

Qualifications

Required

2+ years of customer service, scheduling, inside sales, or call center experience

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Comfortable working in multiple software systems simultaneously

Reliable internet connection and dedicated home office environment

Professional phone presence

Preferred

Real estate, mortgage, title, insurance, or home services experience

CRM experience (HubSpot, Salesforce, or similar)

Inside sales or appointment-setting experience

Experience working remotely

Who Thrives Here

You may be a great fit if you:

Love helping people

Enjoy talking on the phone

Stay calm under pressure

Are detail-oriented and highly organized

Take initiative and solve problems independently

Are accountable for results

Enjoy being part of a supportive team

Our Core Values

At Pillar To Post – The Capuano Team, we live our values every day:

Help First

Lead with Care

Accountable for Results

Grow, Change & Thrive

Have Fun

Compensation & Benefits

Full-Time Remote Position

Competitive hourly pay based on experience

Performance-based bonus opportunities

Paid training

Supportive team culture

Opportunity for advancement and growth

How to Apply

Please submit:

Your resume and a video why you are the best candidate to join our team