Customer Service Representative – Utility Billing & Account Support Specialist | arenaflex

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Join arenaflex as a Customer Service Representative – Where Every Interaction Matters

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where your communication skills can make a real difference in people's daily lives? If so, arenaflex invites you to apply for an exciting opportunity as a Customer Service Representative serving our valued community members in the Denton area.

At arenaflex, we believe that outstanding customer service is the foundation of any successful organization. Our team is dedicated to providing friendly, professional, and efficient support to all residents who rely on our essential utility services. As a Customer Service Representative with arenaflex, you will become an integral part of our mission to serve our community with integrity, transparency, and excellence.

This is a long-term position offering the perfect blend of in-office collaboration and remote work flexibility. You will report to our Denton location approximately two days per month, with the flexibility to work from home for up to 90% of your scheduled hours upon supervisor approval. This arrangement allows you to maintain a healthy work-life balance while still building meaningful connections with your colleagues and customers.

Why arenaflex?

At arenaflex, we take pride in our core values that guide everything we do: inclusivity, collaboration, service orientation, strategic focus, and fiscal responsibility. We understand that our employees are our greatest asset, and we are committed to fostering a supportive, growth-oriented work environment where every team member can thrive.

When you join arenaflex, you become part of a team that truly cares about the community we serve. We handle essential services that impact thousands of residents daily, from utility billing and account management to water services and solid waste management. Your role as a Customer Service Representative will directly contribute to ensuring that our community members receive timely, accurate, and courteous assistance with their utility needs.

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be responsible for assisting customers through phone, electronic, and in-person interactions regarding payments, inquiries, and service requests. The ideal candidate will possess excellent communication skills, a friendly and professional demeanor, and the ability to handle multiple tasks efficiently while maintaining attention to detail.

This position requires a commitment to delivering exceptional service to both internal and external customers. You will serve as the first point of contact for many community members, and your ability to represent arenaflex with professionalism and empathy will be crucial to our organization's success.

Key Responsibilities

As a Customer Service Representative at arenaflex, your responsibilities will include:

• Phone and Electronic Support: Handle high volumes of phone traffic for various departments throughout the organization. Respond to customer inquiries via electronic channels with the same level of care and attention as face-to-face interactions.
• Face-to-Face Assistance: Provide in-person support to customers visiting our offices. Assist with account questions, payment processing, and service-related inquiries in a welcoming and professional manner.
• Payment Processing: Process drop box payments, post payments accurately to customer accounts, and handle incoming and outgoing mail. Ensure all transactions are recorded properly and receipts are provided to customers.
• Account Management: Process utility account connects, disconnects, and transfers. Handle billing inquiries, rate calculations, payment arrangements, and account updates with accuracy and efficiency.
• Cash Handling: Receive, maintain, and account for utility payments. Balance cash drawers daily, prepare daily bank deposits, and ensure strict compliance with arenaflex's internal cash handling policies and procedures.
• Commercial Account Services: Process commercial account set-ups and validate Tax IDs. Explain available solid waste services, calculate associated costs, and complete service contracts.
• Documentation and Reporting: Maintain accurate records and files. Process water leak adjustment requests, log and file documentation, and generate reports as needed.
• Team Support: Assist peers with questions, errors, and escalated customer issues. Serve as a backup to Customer Service Representative II in their absence.
• Project Assistance: Support various projects and back-office assignments as needed to ensure smooth operations across departments.

Essential Functions and Requirements

To succeed in this role, you must be able to perform the following essential functions satisfactorily:

• Demonstrate knowledge of applicable laws, regulations, and arenaflex policies and procedures


• Exhibit problem-solving skills with the ability to identify moderate problems and implement effective solutions


• Proficiency in Microsoft Office 365 and other software systems used for completing work tasks


• Strong interpersonal skills with the ability to use tact, patience, and courtesy in all interactions


• Flexibility and adaptability to changing work environments and priorities


• Excellent written and oral communication skills, including the ability to speak publicly and listen attentively


• Capability to work independently while managing multiple tasks and balancing competing priorities


• Strong attention to detail in a fast-paced environment


• Ability to maintain accurate records, files, and reports


• Handle situations of a confidential nature with discretion and professionalism


• Manage difficult and stressful situations with composure and emotional intelligence


• Meet Quality Assurance requirements and key performance metrics for call center operations

Education, Experience, and Qualifications

Minimum Requirements:

• High School diploma or equivalent (GED accepted)
• One (1) year of customer service experience
• Six (6) months of cash handling experience

Preferred Qualifications:

We welcome candidates who bring additional relevant experience, certifications, or licenses that would enhance their ability to perform the essential functions of this role. Previous experience in utility billing, municipal services, or call center environments is highly valued.

Skills and Competencies

The ideal candidate will possess a unique blend of technical skills and interpersonal abilities:

• Communication Excellence: You must communicate effectively both verbally and in writing. Clear, empathetic communication is essential when assisting customers with billing questions, service issues, or account concerns.
• Technical Proficiency: Intermediate-level computer skills are required, including familiarity with Microsoft Office 365 applications. You should be comfortable learning new software systems quickly.
• Numerical Accuracy: Strong math skills are essential for calculating utility rates, processing payments, and balancing cash drawers accurately.
• Problem-Solving Abilities: You should be capable of identifying issues, analyzing information, and implementing appropriate solutions while maintaining customer satisfaction.
• Emotional Intelligence: The ability to remain calm and professional when dealing with upset or frustrated customers is crucial. You must demonstrate patience and empathy while working toward resolution.
• Organizational Skills: Strong attention to detail and the ability to maintain accurate records are essential for this role.
• Team Player Attitude: Willingness to assist colleagues, share knowledge, and contribute to a positive team environment.

Work Environment and Culture

At arenaflex, we foster a culture of inclusivity, collaboration, and continuous improvement. Our Customer Service team works in a modern, supportive environment that values diversity and encourages professional growth. We understand that our employees have lives outside of work, which is why we offer flexible scheduling options and the ability to work remotely for a significant portion of your schedule.

The nature of this position requires regular attendance at our Denton worksite, with the flexibility to work from home for up to 90% of scheduled hours upon supervisor approval. This hybrid approach allows you to enjoy the best of both worlds: collaborative in-office interactions and focused remote work.

Our office environment is professional yet welcoming, with standard office equipment including computers, peripherals, and secure network access. You may occasionally be required to travel to various arenaflex buildings for meetings or training sessions.

Physical Requirements

This position involves:

• Prolonged sitting and standing


• Occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting


• Frequent repetitive hand motions, including keyboarding and mouse usage


• Occasional reaching and lifting of items less than 10 pounds


• Working in an office setting with dedicated work areas


• Occasional irregular or prolonged work hours to complete daily tasks

Compensation and Benefits

arenaflex offers competitive compensation packages designed to recognize the value our employees bring to the organization. We provide:

• Competitive hourly rates commensurate with experience and qualifications


• Comprehensive health and wellness benefits


• Retirement savings opportunities


• Paid time off and holidays


• Professional development and training opportunities


• Employee assistance programs


• Flexible work arrangements

Conditions of Employment

Please note the following requirements for this position:

• Must possess and maintain a valid Class "C" Driver's License and state-required minimum automobile liability insurance prior to employment


• Must obtain Texas Class "C" driver's license and required insurance within 90 days of hire per state law


• Must pass a drug test, driver's license check, criminal history background check, and social security number verification


• Must be able to work published hours of operation, which may include occasional evening or weekend hours


• Regular and punctual attendance is required

Safety and Compliance

While this position is not classified as safety-sensitive, all arenaflex employees are expected to follow established safety procedures and maintain awareness of their work environment. Promptly report any unsafe conditions to your supervisor.

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' futures. This Customer Service Representative position offers excellent opportunities for professional growth and advancement. As you gain experience and demonstrate your abilities, you may have the chance to advance to higher-level positions such as Customer Service Representative II, Team Lead, or other supervisory roles within the organization.

We are committed to supporting your career development through ongoing training, mentorship programs, and internal promotion opportunities. Many of our current leaders began their careers in entry-level customer service positions and grew with the organization.

How to Apply

If you are ready to join a team that values exceptional customer service, professional growth, and community impact, we encourage you to apply today! This is a fantastic opportunity to build a rewarding career with an organization that truly cares about its employees and the community it serves.

To be considered for this position, please submit your application through our online portal. We review applications on a rolling basis and encourage interested candidates to apply as soon as possible.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

Ready to make a difference? Apply now and become part of the arenaflex family!