Customer Service Representative (Semiconductor)

Qnity is a global leader in materials and solutions for advanced electronics and high-tech industries, seeking a Customer Service Representative. This role involves managing customer orders, providing solutions, and collaborating with various functional partners to enhance customer experience and meet operational needs.

Responsibilities

• Manage customer orders through Customer Service work processes and systems
• Handle all types of customer orders, including indent orders and services invoicing requests
• Supports customers with coordination of returns when required, following Qnity’s Return Policies
• Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings
• Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence
• Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions
• Weekly participation in meetings with the Supply Chain team to analyze possible material delays
• Identify and deliver value added services
• Proactively provide differentiated services to our customers by thorough understanding of our service offerings
• Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution
• Support commercial strategies with Qnity customers across multiple businesses
• Provide backup coverage as necessary
• Responsible for establishing and maintaining relationships with the customers
• Respond to sales team inquiries as: prices, stock, latest sales, etc

Skills

• Bachelor's degree or equivalent is preferred
• Develop proficiency as a Customer Service Representative
• Proven ability to build and maintain strong customer relationships
• Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers
• Ability to identify areas for improvement and escalate for change management implementation
• Excellent interpersonal and written communication skills
• Strong office skills
• Knowledge of the Order to Cash (OTC) transactions in SAP
• Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI)
• Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management
• Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment
• Salesforce.com experience is a plus
• Logistics, operations, or manufacturing experience preferred

Benefits

• Comprehensive pay and benefits package

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