Customer Service Representative- Remote

Customer Service Representative (Remote � PST Hours)

Location: Remote (U.S. Based)

Schedule: Monday�Friday, 9:30 AM � 6:00 PM PST

Join Anchor Utility�s Team!

We are looking for a dependable and customer-focused Customer Service Representative to join our team. This role is critical in delivering a seamless and positive experience to our clients and their residents. You will serve as a key point of contact, handling inquiries, resolving issues, and ensuring every interaction reflects our commitment to quality service.

This is a fully remote position; however, candidates must be available to work Pacific Standard Time (PST) hours.

What You�ll Do

• Respond to inbound customer inquiries via phone, email, and/or chat in a timely and professional manner


• Troubleshoot and resolve customer issues with accuracy and empathy


• Maintain detailed and accurate records of all interactions in company systems


• Collaborate with internal teams to ensure quick and effective resolution of customer concerns


• Educate customers on services, billing, and processes


• Identify trends in customer inquiries and escalate recurring issues appropriately


• Deliver a high-quality customer experience aligned with company standards

What We�re Looking For

• 1�3 years of customer service experience (call center or remote experience preferred)


• Strong communication skills�both written and verbal


• Ability to manage multiple tasks and prioritize in a fast-paced environment


• Problem-solving mindset with attention to detail


• Comfortable working with multiple systems and technology platforms


• Self-motivated and able to work independently in a remote environment


• Reliable internet connection and dedicated workspace

Preferred Qualifications

• Experience in utility billing, property management, or a related industry


• Familiarity with CRM or ticketing systems


• Previous experience supporting high-volume customer interactions