**Customer Service Representative - Patient Experience Ambassador**

At arenaflex, we are committed to delivering exceptional patient experiences that exceed expectations. As a Customer Service Representative - Patient Experience Ambassador, you will play a pivotal role in setting the tone for our patients, families, and visitors. This is an exciting opportunity to join our team and make a meaningful impact on the lives of those we serve.

• *About arenaflex**

arenaflex is a leading academic medical center that provides world-class patient care, powered by groundbreaking research and medical education at the Miller School of Medicine. As a university-based health system, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care.

• *Job Summary**

We are seeking a highly skilled and compassionate Customer Service Representative - Patient Experience Ambassador to join our team. As a key member of our patient experience team, you will be responsible for creating a positive and welcoming environment for our patients, families, and visitors. Your exceptional customer service skills, empathy, and knowledge of our systems and processes will ensure that every interaction is a positive one.

• *Key Responsibilities**

• Provide exceptional customer service to patients, families, and visitors, ensuring a positive and welcoming experience
• Create ID badges for all patients, families, and visitors upon entering the UHealth hospital lobbies
• Provide directions as needed, assist with parking validations, and assist with any needs of our patients, family, and visitors
• Maintain patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties
• Execute departmental policy regarding HIPAA requirements
• Make safety, customer service, care, and satisfaction the priority in every interaction
• Adhere to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members
• Act as a point of reference for patients, families, and visitors who need assistance or information and attend to their wishes and requirements
• Listen carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require
• Escort patients or family members when appropriate
• Assist with wheelchair transportation or anything needed to help our differently-abled patients
• Verify appointments in EPIC to validate parking
• Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system
• Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures
• Cover weekend and/or evening shifts as required

• *Essential Qualifications**

• High School diploma or equivalent
• Prior customer service experience is helpful
• Proficiency in English; multilingual skill is strongly preferred
• Ability to work in a fast-paced environment with a calm, professional, and empathic demeanor
• Ability to multitask and utilize time-management skills
• Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude
• Ensures a clean, pleasant, and safe working environment
• Maintains professional attire and demeanor to project confidence with patients, families, and visitors

• *Preferred Qualifications**

• Experience working in a healthcare setting
• Knowledge of HIPAA regulations and patient confidentiality
• Ability to work independently and in a collaborative environment
• Ability to communicate effectively in both oral and written form
• Ability to recognize, analyze, and anticipate our patients', families', and visitors' needs

• *Skills and Competencies**

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities to help you advance your career and achieve your goals. Some of the benefits include:

• Opportunities for career advancement and professional growth
• Comprehensive training and development programs
• Mentorship and coaching from experienced professionals
• Opportunities for continuing education and professional certification
• A supportive and inclusive work environment

• *Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced work environment that is committed to delivering exceptional patient experiences. Our team is passionate about making a difference in the lives of our patients, families, and visitors. We value diversity, inclusion, and teamwork, and are committed to creating a work environment that is supportive and inclusive.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive salary and a comprehensive benefits package, including:

• Competitive salary
• Comprehensive health insurance
• Dental and vision insurance
• Retirement plan
• Paid time off and holidays
• Opportunities for professional development and continuing education
• A supportive and inclusive work environment

• *How to Apply**

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and supportive of all employees.

• *Contact Us**

If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information].

• *Apply Now**

Don't miss this opportunity to join our team and make a meaningful impact on the lives of our patients, families, and visitors. Apply now to become a Customer Service Representative - Patient Experience Ambassador at arenaflex.