Customer Service Representative I

Dometic is a global market leader in the mobile living industry, and they are seeking a passionate Customer Service Representative within their Customer Service capability. The role involves responding to customer inquiries, providing product information, resolving issues, and ensuring high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Document customer feedback from all interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Use problem-solving skills - confident at troubleshooting and investigating for sufficient enough information to resolve customer complaints
• Use communication skills – the role requires a candidate who is patient, empathetic, and passionately communicative, able to put themselves in their customers’ shoes and advocate for them when necessary
• Go the extra mile to engage with customers

Skills

• Experience within Customer Service and Call Centers
• Strong sense of urgency, enthusiasm, and a proven history of relentless execution
• Good knowledge of manufacturing methods, processes, and operational requirements
• Demonstrated sound judgement and ability to make balanced decisions
• Strong analytical, problem solving, negotiation, and time management skills, able to effectively manage complicated situations and solve problems quickly
• Excellent proficiency in data analysis
• Well-developed organizational skills with the ability to manage a variety of tasks
• Strong interpersonal skills to collaborate and lead diverse personalities across functions and sites
• Analytical, flexible, team-orientated with excellent follow up skills with strong attention to detail
• Able to meet deadlines
• Ability to work independently and as part of a team

Benefits

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

Company Overview