Customer Service Representative - Firstsource Healthcare | Dallas, TX (Remote)

Customer Service Representative – Firstsource Healthcare | Dallas, TX (Remote)
Overview
Firstsource Healthcare is hiring Customer Service Representatives to provide support in healthcare claims processing and customer interactions. This remote, full-time role requires strong communication, data entry, and multitasking skills, with opportunities to work with a global BPM (Business Process Management) leader serving Fortune 500 and FTSE 100 companies.

Key Details

Job Title: Customer Service Representative

Employer: Firstsource Healthcare (Firstsource Solutions)

Location: Dallas, Texas, US (Remote)

Salary: $14/hour

Contract Type: Full-Time, Permanent

Shift/Schedule: Standard shifts with overtime as required

Requisition ID: 18626

Work Location: Remote (private, secured workspace required)

Role Overview
Customer Service Representatives will handle outbound calls, document customer transactions, and ensure compliance with healthcare regulations. The role involves safeguarding patient health information (PHI), supporting claims processing, and adhering to scheduled shifts for optimal coverage.

Key Responsibilities

Conduct outbound calls and campaigns as directed

Document customer transactions thoroughly in host systems

Adhere to scheduled shifts to maintain phone coverage

Ensure compliance with regulatory guidelines and information security policies

Safeguard PHI in strict accordance with company procedures

Follow safety guidelines under the Illness and Injury Prevention Program

Assist with healthcare claims inquiries and processing

Identify and resolve data entry discrepancies

Multitask and prioritize workload effectively

Adapt to changes and make judgment calls when necessary

Required Skills and Experience
Essential

High School diploma or GED

Minimum 1 year of call center experience

At least 6 months of healthcare claims experience

Ability to read and interpret business correspondence, procedure manuals, and plan documents

Basic mathematical skills

Intermediate typing skills

Strong data entry accuracy and attention to detail

Ability to multitask and follow written directions (emails, SOPs)

Self-motivation and adaptability

Other Requirements

Ability to sit for long periods of time

Flexibility in scheduling, including overtime

Private, secured workspace free from distractions

What We Offer

$14/hour base pay

Full-time remote position

Opportunities to work with a global BPM leader serving healthcare, telecom, media, banking, and insurance sectors

Exposure to Fortune 500 and FTSE 100 clients

Equal Opportunities
Firstsource Solutions is committed to diversity, inclusion, and equal opportunity employment. Applications are welcomed from all qualified candidates regardless of background.

How to Apply
Click here to Apply via the Firstsource Healthcare careers portal

Application Deadline
Not specified – applications reviewed on a rolling basis.

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