Customer Service Representative (English/Farsi Bilingual)

English/Farsi Bilingual Customer Service Representative

Company: TeamFicient
Location: Remote
Employment Type: Part-Time
Salary Range: TBD
Work Schedule:

Time Range: Between 7 AM and 7 PM CST

Days Off: TBD (2 days per week)

About the Role

We are seeking a dependable and customer-focused English/Farsi Bilingual Customer Service Representative to provide exceptional support via phone, email, and text. The ideal candidate will assist customers with scheduling, enrollments, payment processing, and general inquiries while delivering a positive customer experience.

Core Responsibilities

Customer Support & Communication

Handle inbound and outbound customer calls professionally

Respond to customer inquiries via email and text

Provide timely and accurate information regarding services, appointments, and general inquiries

Scheduling & Enrollment Support

Schedule and reschedule appointments using the company scheduling system

Assist customers with enrollments and payment processing

Administrative Support

Maintain accurate customer records and prepare evaluation reports

Coordinate with instructors and support daily administrative operations

Candidate Qualifications

Must-Haves

Fluent in English and Farsi (spoken and written)

Strong customer service, communication, and call handling skills

Excellent written communication skills for email and text support

Highly organized, detail-oriented, and able to multitask

Proficient in Microsoft Outlook and comfortable learning new systems

Self-motivated with the ability to work independently in a remote environment

Good to Have

Knowledge of driving school operations, scheduling processes, or DMV-related procedures

Tools & Systems

Scheduling System

Ooma Phone System or other related phone systems

Microsoft Outlook