Customer Service Representative - Behavioral Health Support (Full-Time | Afternoon Shift Monday-Friday)

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Join arenaflex: Transforming Health Care with Compassionate Support

Are you ready to make a meaningful difference in the lives of others? At arenaflex, we're building a world of health around every consumer, and we're surrounded by dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues who are caring for people where, when, and how they choose—in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

We are currently seeking a talented and empathetic Customer Service Representative to join our Behavioral Health team. This is a full-time opportunity that offers the chance to be part of something bigger than yourself—a career where your skills directly impact the well-being of members who need support the most. If you have a passion for helping others, thrive in a collaborative environment, and want to grow with a leader in the health care industry, we invite you to explore this exciting opportunity with arenaflex.

Position Overview

As a Customer Service Representative on our Behavioral Health team, you will serve as an advocate for our members, guiding them through their health care journey with compassion and expertise. This role is central to our mission of providing personalized, high-quality support to individuals navigating behavioral health services. You will be the voice of arenaflex, helping members understand their benefits, navigate claims, and access the resources they need to achieve optimal health outcomes.

Schedule Details:

• Monday-Friday, 10:45 AM - 7:15 PM EST


• Schedules are subject to change with advanced notice based on business needs


• As a 24-hour call center operation, holidays will be treated as normal working business days unless approved time off has been granted


• No PTO available during the first 45 days of employment

Training Requirements:

• First six weeks of employment: Monday-Friday, 9:00 AM - 5:30 PM EST
• Comprehensive training program to prepare you for success in your role

What You Will Do

As a Customer Service Representative at arenaflex, your primary responsibility is to create meaningful, empathetic connections with our members. You'll be their champion, advocating for their best health at every interaction. Here's what you can expect in this role:

• Build Trusting Relationships: Take accountability to fully understand each member's unique needs by building a trusting and caring relationship. Listen actively to their concerns, ask clarifying questions, and engage with them to the fullest extent possible.
• Anticipate Needs: Go beyond answering asked questions by anticipating unasked questions and proactively providing information that helps members make informed decisions about their health care.
• Claims Mastery: Perform thorough reviews of member claim history to ensure accurate tracking of benefit maximums, coinsurance, and deductibles. Help members understand their financial responsibilities and maximize their benefits.
• Financial Accuracy: Perform financial data maintenance as necessary to ensure records remain accurate and up-to-date.
• Education and Advocacy: Explain members' rights and responsibilities in accordance with their contract. Educate members about online resources available to them, empowering them to take control of their health journey.
• Regulatory Compliance: Guide members through their plan of benefits, arenaflex policies and procedures, and provide knowledge of resources to comply with any regulatory guidelines.
• Member Advocacy: Champion for our members' best health by serving as their advocate throughout their health care experience, ensuring they receive the support and resources they deserve.

Required Qualifications

To succeed in this role, you must meet the following requirements:

• Minimum of 1+ years of experience in a call center environment


• Proficiency with Microsoft Office products, specifically Excel, Outlook, and Word


• High School Diploma or GED

Preferred Qualifications

While not required, the following qualifications will help you stand out and excel in this role:

• Previous experience in Behavioral Health, Medical, or Insurance background


• Experience working from home in a remote role


• Strong understanding of health care terminology and benefits


• Familiarity with regulatory guidelines in the health insurance industry

Essential Skills and Competencies

We're looking for candidates who possess the following skills and qualities:

• Empathy and Compassion: Ability to connect with members on an emotional level and understand the challenges they face when navigating behavioral health services.
• Communication Excellence: Strong verbal and written communication skills to effectively explain complex health care information in a clear, understandable manner.
• Problem-Solving Abilities: Strong analytical skills to review claims, identify issues, and develop solutions that benefit both the member and the organization.
• Adaptability: Comfortable with changing schedules and the ability to adapt to evolving business needs.
• Self-Motivation: Ability to work independently in a remote environment while maintaining high performance standards.
• Technical Proficiency: Comfortable learning new systems and technologies to support member interactions.

Workspace and Technical Requirements

Since this is a remote position, you must have the following workspace and technical setup:

• Quiet and Secure Workspace: Must have a quiet, secure workspace in your home where you can take calls without interruptions or concerns about privacy.
• Internet Service: Select an internet service that is either broadband or fiber (e.g., similar to Verizon Fios, Comcast). A minimum of 25 Mbps download / 3 Mbps upload is required.
• Higher Speeds Recommended: Remember, the higher the speed, the better your internet performance. Consider the internet usage of others in your household during your scheduled working hours.
• Wired Connection Required: A hardwired (ethernet) connection is required. Wireless connections introduce the risk of performance degradation that could impact member interactions.
• Bandwidth Management: Streaming video content and gaming will significantly reduce the amount of bandwidth available for your work. You may need to obtain a higher speed internet connection to ensure your ability to perform your work is not affected.

Career Growth Opportunities

At arenaflex, we believe in investing in our people and supporting their professional development. As a Customer Service Representative on our Behavioral Health team, you'll have access to:

• Career Advancement Paths: Opportunities to grow into senior roles, team lead positions, or specialize in areas such as claims, appeals, or quality assurance.
• Comprehensive Training: Initial training plus ongoing development opportunities to enhance your skills and knowledge in behavioral health, health care regulations, and customer service excellence.
• Industry Exposure: Gain valuable experience in the health care industry, with exposure to behavioral health, insurance processes, and member advocacy that can serve as a foundation for a long-term career.
• Professional Development: Access to learning resources, certifications, and cross-functional training opportunities to help you reach your full potential.

Work Environment and Culture

arenaflex is more than just a company—it's a community of caring professionals dedicated to improving lives. Our culture is built on core values that guide everything we do:

• Inclusive Workplace: We foster a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve.
• Collaboration and Impact: Our employees are self-disciplined, hard-working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, and they live for opportunities to collaborate and make a difference.
• Recognition: We celebrate achievements and recognize the contributions of our team members who make us the #1 Top Workplace in the area.
• Remote Work Flexibility: Enjoy the benefits of working from home while remaining connected to your team and the organization's mission.

Compensation and Benefits

We take pride in our comprehensive and competitive mix of pay and benefits—investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be.

Pay Range:

The typical pay range for this role is: $17.00 - $34.15 per hour

This pay range represents the base hourly rate for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Great Benefits for Great People:

• Affordable medical plan options


• 401(k) plan including matching company contributions


• Employee stock purchase plan


• No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs


• Confidential counseling and financial coaching


• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility

For more information about our benefits, please visit our careers website.

Join Our Team

If you're ready to be part of something bigger than yourself, to make a real difference in the lives of others, and to grow with a leader in health care, we invite you to apply for this exciting opportunity. At arenaflex, we believe that our people are our greatest asset, and we're committed to helping you build a rewarding career where your contributions matter.

We anticipate the application window for this opening will close on: 09/17/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Come be part of our team. Apply today and start your journey with arenaflex!