Customer Service Representative

Gallagher is a global community committed to empowering businesses and individuals. They are seeking a Customer Service Representative to engage with callers, ensuring their information is handled appropriately and that their experience is valued.

Responsibilities

• Engage each caller by phone with the upmost responsiveness, care, and concern
• Instill confidence with our customers that their information will be handled appropriately and that their experience matters
• Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured on a written report
• Pay strong attention to detail to ensure report accuracy and timely submissions
• Hold all reports in strict confidence, both internally and externally
• Demonstrate flexibility as policies, schedules, and people you interact with often change
• Model our core values when interacting with callers: Care, Concern, Compassion, Connection and Confidence

Skills

• High school diploma
• Minimum of 1 year of customer service experience
• Strong typing and basic computer skills
• There will be an assessment assigned
• A quiet, secure home office or workspace to ensure focus and professionalism
• Minimum of 35 WPM typing speed and comfort navigating essential tools like Outlook, Teams, and Genesys phone system
• Passionate about positively impacting others and delivering outstanding service
• Dedicated to creating exceptional customer experiences and achieving strong outcomes
• Highly organized with a keen eye for accuracy
• Committed to punctuality and adhering to scheduled work hours
• Excellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Company Overview

Company H1B Sponsorship