Customer Service Rep Remote Appointment Setter Independent Contractor

Remote Appointment Setter (Independent Contractor)

Earn Based on Results – Work From Home

Mister Sparky Electric of PA is seeking a reliable, professional Appointment Setter to help convert inbound leads into booked electrical service appointments.

This is a remote independent contractor position. You will contact homeowners, respond to leads, schedule appointments, confirm appointments, and help ensure a great customer experience.

Compensation

Performance-Based Compensation:
• $10 per qualified appointment booked
• $10 when the appointment is completed
• $5 when the customer leaves a Google review
• $5 when a membership is sold

Monthly performance bonuses may be available.

Responsibilities
• Call new inbound leads immediately
• Respond to web forms and missed calls
• Contact leads from Google, Angi, Thumbtack, referrals, and website inquiries
• Confirm upcoming appointments
• Reschedule canceled appointments
• Follow up on unsold estimates
• Request Google reviews after completed jobs
• Maintain detailed notes in company systems

Requirements
• Excellent spoken and written English
• Professional phone presence
• Reliable high-speed internet
• Quiet home office
• Ability to work during U.S. Eastern Time business hours
• Experience in customer service, appointment setting, dispatching, sales support, or call centers preferred

What Success Looks Like
• Fast response times
• High booking rates
• Low cancellation rates
• Positive customer interactions
• Consistent follow-up
• Increased Google reviews

Qualified Appointment Requirements

To qualify for compensation, appointments must:
• Client must be located within our service area
• Include a valid phone number and address
• Be scheduled in company software
• Not be duplicate leads
• Not be spam or solicitation calls
• Remain scheduled through the appointment date

Application Requirements

Please provide:
• Resume
• 60-second voice introduction
• Internet speed screenshot
• Description of previous appointment setting or customer service experience
• Availability in U.S. Eastern Time

We are looking for someone who is organized, responsive, positive, and motivated by performance-based earnings.

This is a remote position.