Customer Service Project Analyst I

Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services. The Customer Service Analyst I will assist in analyzing and interpreting data to support business needs, while collaborating with cross-functional teams to ensure data accuracy and support ongoing business analysis needs.

Responsibilities

• Assists in gathering, organizing, and preparing data for analysis
• Supports in identifying trends and compiling findings into reports, contributing to departmental insights under direct supervision and guidance
• Uses Microsoft Excel, PowerPoint, and Power BI to aid in supporting customer metrics and reporting
• Helps with setting up basic data feeds and preparing automated reports under direct supervision
• Assists in extracting, compiling, and organizing data from multiple systems to support the creation of comprehensive reports
• Helps ensure data accuracy and organization under close supervision
• Collaborates with cross-functional teams to assist in supporting ongoing business analysis needs
• Participates in meetings and helps maintain project timelines and deliverables, working closely with the PMO, Business Solutions Managers, IT, and other teams under guidance and supervision
• Helps identify business and technical needs during the design, development, and implementation phases
• Supports the team in gathering requirements and ensuring they are addressed under supervision
• Aids in reviewing customer requests and internal business needs
• Helps prioritize tasks to support process improvements and deliver customer value, under close supervision and guidance
• Other non-essential duties as assigned or may be necessary

Skills

• Ability to communicate complex data findings and provide clear summaries of insights
• Skills in Microsoft Excel, PowerPoint, and Power BI for data analysis and reporting
• Ability to work independently with guidance from senior management
• Ability to identify trends, patterns, and insights from large datasets
• Knowledge in effective communication and responding to sensitive inquiries and requests
• Project management skills, including the ability to adapt to changing priorities and meet strict deadlines
• 0 - 2 Years of overall relevant work experience

Benefits

• Comprehensive medical benefits coverage
• Dental plans and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)

Company Overview