Join the arenaflex Family: Where Every Customer Interaction Matters

Are you ready to be the friendly face that brightens someone's day? Do you thrive in a fast-paced environment where no two days are the same? If you answered yes, then arenaflex wants YOU to join our team as a Customer Service Associate!

At arenaflex, we believe we can make life a little better every day—one smile, one delicious meal, or one positive experience at a time. And there's one secret ingredient that truly sets arenaflex apart: Our incredible Associates. You'll be part of a caring, dedicated team that's committed to helping everyone fly high—together. We're team players, day-brighteners, and go-getters, and we know that arenaflex is a place where you can build skills to thrive and open doors to exciting new career opportunities. We're proud to be part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn because we know that when we fly together, there's no limit to how far we can go.

Ready to be part of a team that helps you reach new heights? Join our flock at arenaflex and get ready to soar!

About This Role

As a Customer Service Associate (CSA) at arenaflex, you are the friendly face that puts the wow in every customer interaction. Our CSAs are proud to be part of a beloved brand that's committed to putting people first, doing the right thing, and making every day a little brighter. You'll be the first point of contact for our customers, creating lasting impressions that keep them coming back again and again.

This is more than just a job—it's a gateway to a rewarding career with endless growth opportunities. Whether you're just starting your professional journey or looking to refine your customer service skills, arenaflex provides the training, support, and environment you need to succeed.

What You'll Do (Key Responsibilities)

As a vital member of our store team, you'll play a crucial role in delivering exceptional customer experiences while keeping our locations running smoothly. Here's what you can expect to do:

Warm Welcome & Engagement: Greet and engage with customers to ensure their needs are met both quickly and courteously. Your positive attitude and genuine smile will set the tone for their entire shopping experience.

Food Preparation Excellence: Prepare delicious food items including our famous breakfast offerings, built-to-order sandwiches, specialty beverages, pizzas, and more. You'll master the art of food preparation while maintaining the highest standards of cleanliness and quality.

Coffee Station Mastery: Keep our coffee station clean, organized, and fully stocked. Ensure every cup of coffee is brewed to perfection and that customers can easily access their favorite morning pick-me-up.

Cash Handling & Register Operations: Operate the cash register with precision, handle various payment methods, process transactions accurately, and ensure all financial dealings are completed securely and efficiently.

Fuel & Gift Card Services: Activate fuel cards and gift cards, assisting customers with their fueling needs and gift purchasing requirements.

Age Verification & Compliance: Assist with lottery services and perform ID verification for age-restricted products, ensuring full compliance with all applicable laws and regulations.

Inventory Management: Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. Monitor product levels and communicate with your team about restocking needs.

Store Cleanliness & Safety: Help keep our stores clean and safe by following all established policies, procedures, and safety guidelines. Maintain a welcoming environment for both customers and team members.

Housekeeping Duties: Complete various store housekeeping tasks including cleaning, dusting, sweeping, mopping, emptying trash, and ensuring all areas of the store meet our high standards of cleanliness.

Skills & Competencies We're Looking For

To excel in this role, you'll need a combination of interpersonal skills, physical stamina, and the right attitude. Don't worry if you don't have all the experience—we provide comprehensive training to help you succeed!

Essential Skills:

Exceptional Communication: Great communication and customer service skills are a must. You should be able to interact professionally with customers from all walks of life.

Customer-Focused Attitude: A genuine desire to help customers and create positive experiences is essential. The "wow" factor in customer service comes naturally to people who truly care.

Multi-tasking Ability: Ability to thrive in a fast-paced environment and multitask like a pro. You'll be handling multiple responsibilities throughout your shift.

Team Player Mindset: Enjoys working in a team environment. You'll be part of a close-knit team that supports each other every day.

Reliability: Strong work ethic and the ability to show up on time, ready to give your best every single shift.

Physical Stamina: Ability to stand for extended periods, walk throughout the store, lift moderate loads, and perform repetitive tasks.

Preferred Qualifications:

Previous experience in customer service, retail, or food service roles
Food handler certification or willingness to obtain one
Cash handling experience
Knowledge of safety and sanitation standards
Flexibility to work various shifts, including weekends and holidays

Qualifications & Requirements

Must be 16+ years of age or older

Reliable transportation to and from work

Ability to pass a background check (as applicable)

Legal authorization to work in the country

Willingness to learn and adapt in a dynamic environment

Why Join arenaflex? (Benefits & Perks)

At arenaflex, we believe our Associates are our greatest asset, and we're committed to offering inclusive, meaningful benefits and rewards that support you financially, physically, and emotionally. Here's what you can look forward to:

Comprehensive Health & Wellness:

Medical, dental, vision, and mental health benefits

Comprehensive wellness programs to support your overall well-being

Employee Assistance Program (EAP) for personal and professional challenges

Financial Security & Growth:

ESOP (Employee Stock Ownership Plan) – become an owner in arenaflex!

401(k) retirement plan with company matching

Competitive hourly wages ($15.50 - $19.25 per hour, commensurate with position, experience, and location)

Shift differential of $1.50 for hours worked between 12am - 6am

Professional Development:

Education Assistance Program to help you pursue further learning

Extensive on-the-job training and skill development

Clear pathways for career advancement within the organization

Work-Life Balance & Flexibility:

Paid time off and flexible schedules

Store discounts on delicious food and beverages

Paid parental leave for growing families

Various leave options to support your needs

Career Growth Opportunities

At arenaflex, we believe in promoting from within and helping our Associates reach their full potential. This Customer Service Associate role is just the beginning of an exciting career journey! Many of our current leaders started in entry-level positions and worked their way up through dedication and hard work.

As you gain experience and demonstrate your skills, you'll have opportunities to:

Advance to Shift Leader or Team Lead positions

Move into Assistant Manager roles

Transition into Store Manager positions

Explore corporate or district-level opportunities

Develop specialized skills in food service, operations, or training

We're invested in your growth and provide the mentorship, training, and support you need to achieve your career goals.

Our Culture & Work Environment

arenaflex isn't just a workplace—it's a community. We foster a culture of respect, inclusion, and teamwork where every Associate matters. We believe in treating each other fairly and with respect, and we maintain a work environment where discrimination of any kind will not be tolerated.

Our stores are fast-paced, dynamic environments where every day brings new challenges and opportunities. You'll work alongside passionate team members who are committed to delivering exceptional customer experiences. While the work can be demanding, it's also incredibly rewarding knowing that you've made someone's day a little brighter.

We value diversity and welcome applicants from all backgrounds. In accordance with federal, state, and local laws, we recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Ready to Soar with arenaflex?

If you're excited about the possibility of joining a team that's dedicated to making life better every day, we want to hear from you! This is your chance to be part of something special—a beloved brand that's committed to its people and its communities.

Apply today and take the first step toward a rewarding career at arenaflex. We can't wait to welcome you to our flock!

Note: arenaflex will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center.

Join arenaflex. Grow with us. Make a difference.

Customer Service Associate – Retail Customer Experience Champion & Food Service Specialist