Customer Retention Advisor
Posted 2026-05-06
Remote, USA
Full-time
Immediate Start
- Job Description:
- Provide customer service over phone and/or email
- Help customers with their pre-sales queries
- Contact both new and existing clients and prospects to keep warm business leads
- Answer pre-sales questions from customers, educating them about products and services
- Work closely with Account/Sales Manager to close deals and expand clients’ business
- Make outbound phone calls to customers that want to cancel their Service Agreement
- Requirements:
- Experience in business retention, sales and customer service is a requirement
- Advanced problem-solving skills and can effectively communicate with customers and work groups
- Ability to multi-task and have organizational and data entry skills
- Strong attention to detail and the ability to follow directions
- Must be willing to go through pre-employment background and assessments
- Flexible work hours and availability for day, evening, night, weekend, and holiday
- Strong outgoing personality and great work ethic
- Benefits:
- a lucrative compensation program
- medical, dental, and vision benefits
- opportunity for high-potential career growth