Customer Experience Agent – Overnight Shift | Remote Commerce Support Specialist for Leading Livestream Marketplace

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About arenaflex

Step into the future of commerce with arenaflex, the largest livestream shopping platform in North America and Europe where buyers, sellers, and enthusiasts come together to discover, buy, and sell the things they love. We're not just another e-commerce platform—we're revolutionizing the way people shop online by blending community, entertainment, and marketplace transactions into one seamless experience.

From rare collectibles and trading cards to fashion, beauty, electronics, and even live plants, arenaflex has created a vibrant ecosystem where passion meets purpose. Our live auctions and interactive shopping experiences connect millions of users across the globe, making commerce feel personal, engaging, and exciting.

As a remote-first company with hubs across the US, UK, Ireland, Poland, and Germany, we pride ourselves on innovation, collaboration, and an unwavering commitment to our community. We're building the future of online marketplaces together, and we want you to be part of this incredible journey.

If you're looking for a career where your work makes a direct impact, where no two days are the same, and where you can grow alongside a team of passionate problem-solvers, arenaflex is the place for you.

The Role: Customer Experience Agent – Overnight Shift

Are you ready to be the voice of arenaflex during the hours when our community is most active? We're looking for a dedicated Customer Experience Agent to join our overnight shift team (8:00 PM – 5:00 AM PST), serving as the frontline ambassador for our platform during these critical hours.

At arenaflex, our Customer Experience team is the heartbeat of our operations. We don't just answer questions—we solve problems, build trust, and create memorable experiences that keep our users coming back. As a CX Agent, you'll be tasked with ensuring that every customer interaction leaves a positive impression, whether they're buying their first item or selling a rare collectible they've been nurturing for years.

This role is perfect for someone who thrives in a fast-paced environment, embraces challenges with enthusiasm, and understands that great customer service is about more than just fixing problems—it's about creating advocates for our brand.

What You'll Do

As a Customer Experience Agent at arenaflex, your responsibilities will span across multiple touchpoints, ensuring comprehensive support for our buyers and sellers:

• Customer-First Interactions: Engage with buyers and sellers through email, chat, and other communication channels with a genuine customer-first attitude, ensuring every interaction reflects our commitment to excellence and builds lasting relationships.


• Issue Resolution: Resolve customer issues related to payments, orders, shipments, returns, and general inquiries with precision, empathy, and timeliness—going above and beyond to ensure customers receive the products they ordered as quickly as possible.


• Expert Product Knowledge: Become a certified expert in arenaflex's platform, processes, policies, and systems. Your in-depth knowledge will enable you to guide users through their questions confidently and drive positive outcomes.


• Cross-Functional Collaboration: Work closely with other departments including logistics, payments, engineering, and seller support to troubleshoot complex issues, research root causes, and resolve open questions that require specialized expertise.


• Process Improvement: Proactively identify patterns in customer inquiries and work to eliminate repeat contacts by suggesting and implementing improvements to our processes, knowledge base, and user experience.


• Order Management: Take ownership of order-related issues, working diligently to trace shipments, coordinate with fulfillment centers, and ensure customers receive their purchases in pristine condition and within expected timeframes.


• Documentation & Feedback: Maintain detailed records of customer interactions, escalate critical issues appropriately, and provide actionable feedback to internal teams to enhance overall service quality.

What We're Looking For

We seek individuals who embody our core values: curiosity, low ego, growth mindset, and a drive for high impact. If you're energized by solving problems, passionate about helping others, and ready to contribute to a rapidly growing company, you'll fit right in.

Essential Qualifications

• Availability: Must be available for the overnight shift from 8:00 PM to 5:00 AM PST, with flexibility to work weekends as required.


• Experience: Minimum 2+ years of customer support experience handling email and/or chat services in a fast-paced environment.


• Customer Service Orientation: A natural customer advocate with an obsessive focus on customer satisfaction and a track record of delivering exceptional service experiences.


• Technical Proficiency: Familiarity with customer service platforms such as Zendesk, Kustomer, Intercom, or similar CRM systems.


• Problem-Solving Skills: A proactive approach to identifying issues and implementing solutions, with the ability to think on your feet and adapt to changing situations.


• Location: Team members in this role are required to be within commuting distance of our Phoenix, AZ hub.

Preferred Qualifications

• Bachelor's degree or equivalent college experience


• Understanding of e-commerce and marketplace operations


• Previous startup or high-growth company experience


• Knowledge of collectibles, trading cards, or niche hobby markets


• Experience with livestream shopping platforms


• Additional language proficiency is a plus

Skills & Competencies

To succeed in this role, you'll need to bring:

• Communication Excellence: Exceptional written and verbal communication skills, with the ability to convey complex information clearly and empathetically.


• Emotional Intelligence: The ability to understand and respond to customer emotions appropriately, turning potentially negative situations into positive outcomes.


• Time Management: Strong organizational skills with the ability to handle multiple inquiries simultaneously while maintaining quality and meeting response time targets.


• Adaptability: Comfortable working in a dynamic, rapidly changing environment where new challenges and learning opportunities arise daily.


• Ownership Mentality: Taking full responsibility for customer issues from start to finish, following through until resolution.


• Collaboration: A team player who actively contributes to team goals and supports colleagues during high-volume periods.

Career Growth & Learning Opportunities

At arenaflex, we believe in investing in our people's growth. As a Customer Experience Agent, you'll have access to:

• Comprehensive Onboarding: An immersive training program that will teach you everything about our platform, processes, and customer service best practices.


• Career Pathways: Clear advancement opportunities within the CX organization, including pathways to team lead, training, quality assurance, and specialized support roles.


• Skill Development: Regular training sessions, workshops, and access to learning resources to help you develop new skills and stay current with industry trends.


• Cross-Functional Exposure: Opportunities to work with different departments and learn about various aspects of the business, potentially opening doors to future career moves within arenaflex.


• Mentorship: Access to experienced team members and leaders who are committed to helping you succeed and grow in your career.

Work Environment & Culture

arenaflex is more than a workplace—it's a community of passionate individuals working together to build something extraordinary. Here's what you can expect:

• Remote-First Flexibility: Work from the comfort of your home office while staying connected to your team through collaboration tools and regular virtual interactions.


• Inclusive Culture: We value diversity and believe that different perspectives make us stronger. We foster an environment where everyone feels welcome, respected, and empowered to contribute.


• Innovation Mindset: We encourage experimentation and creative problem-solving. Your ideas matter, and there's room for you to make a real impact.


• Community Connection: Despite being remote, you'll feel part of something bigger. Our virtual team events, recognition programs, and collaborative spirit keep us connected.


• Work-Life Balance: We respect your time outside of work and encourage healthy boundaries to prevent burnout.

Compensation & Benefits

We value our team members and want to ensure you're rewarded for your hard work and dedication:

• Competitive Pay: Hourly rate of $27.04 – $31.85 per hour, based on experience, skills, and qualifications.


• Equity Participation: Opportunities to share in arenaflex's success through equity offerings.


• Comprehensive Health Insurance: Medical, dental, and vision coverage options for you and your family.


• Home Office Support: Setup allowance to create an ergonomic and productive workspace.


• Monthly Allowances: Cell phone and internet stipends to support your remote work needs.


• Wellness & Food: Monthly allowances for food and wellness expenses to support your overall well-being.


• Childcare Support: Annual allowance towards childcare expenses.


• Family Planning: Lifetime benefits for family planning, including adoption and fertility expense coverage.


• Retirement Plans: 401(k) with up to 4% employer match (Traditional and Roth options).


• Pet Benefits: Monthly allowance to "dogfood" our app and enjoy pet-related perks.


• Parental Leave: 16 weeks of paid parental leave with a gradual return-to-work program.

Join Our Team

If you're ready to be part of something special, to grow your career with a company that's reshaping the future of commerce, and to make a real impact on millions of users worldwide, we want to hear from you.

At arenaflex, we don't just accept differences—we celebrate them. We're proud to be an Equal Opportunity Employer, and we believe that diverse perspectives and experiences make our team stronger and our product better. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.

Come as you are, bring your unique talents, and help us build the future of livestream shopping. Apply now and take the first step toward an exciting career with arenaflex!