Customer Engagement Manager

Motorola Solutions is a leader in mission-critical communications products and services for Public Safety users worldwide. The Customer Engagement Manager will work closely with various departments to enhance customer experience, foster long-term loyalty, and drive company growth through strategic customer engagement initiatives.

Responsibilities

• Analyze customer feedback and data to identify trends and insights
• Collaborate with marketing, sales, and customer service teams
• Create and manage customer loyalty programs
• Monitor and report on the effectiveness of engagement initiatives
• Develop and maintain customer personas
• Conduct regular customer satisfaction surveys
• Identify opportunities for improving the customer experience
• Manage customer communication channels
• Organize customer events and webinars
• Develop content for customer engagement activities
• Handle customer complaints and issues promptly
• Track and analyze customer engagement metrics
• Work with product teams to incorporate customer feedback
• Develop strategies to re-engage inactive customers
• Plan, organize, and initiate new processes and manage and/or update these processes
• Develop business cases for new products and solutions
• Collaborate with partners internally and externally to find mutually beneficial solutions
• Take ownership of issues and drive resolution
• Work in a cross-functional team environment partnering with Engineering, Marketing, Operations and Sales

Skills

• Bachelor's or Master's degree in Business, Engineering, or an allied discipline
• Must be a U.S. citizen, permanent resident, or an MS student with work authorization (F1 Visa on CPT accepted only for Masters-level students)

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• And more!

Company Overview