Customer Engagement Consultant (Sales), Business Cards & Payments (Hybrid), Plano, Texas

Capital One is committed to fueling the entrepreneurial spirit of America's business owners through its Business Cards & Payments organization. The Customer Engagement Consultant will identify opportunities and provide direct support to customers, executing outbound contact campaigns and building relationships to meet client needs.

Responsibilities

• Execute call campaigns, engage customers to speak further about complex opportunities and take action in real-time
• Develop subject matter expertise on the Business Cards & Payments product suite in order to effectively problem solve, cross-sell or pitch a solution that meets the client’s needs
• Use judgment to identify the appropriate path to embark on with the client and engage partners or leadership as needed
• Utilize various forms of communication including, but not limited to email, phone and direct mail
• Develop, manage and maintain relationships with field teams across Business Cards & Payments
• Work independently and seek out feedback and data to reflect on and improve your own performance
• Be compliant with all Capital One protocols and client activities
• Maintain and update the CRM system

Skills

• Bachelor's degree or military experience
• A strong interest in sales and desire to continue learning and growing in a sales based environment
• A proven track record of successful face-to-face or phone based sales and client management experience
• Drive, focus, independent thinking, and the ability to work autonomously
• Influential communication skills (both written and verbal), ability to quickly move key decision makers through a change curve via a proactive phone based approach
• A consultative mindset and the ability to adapt to an ever changing environment
• Real-time effective utilization of judgment and problem solving skills
• 1+ years of sales or client management experience

Benefits

• Performance based incentive compensation
• Cash bonus(es)
• Long term incentives (LTI)
• Comprehensive, competitive, and inclusive set of health, financial and other benefits

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