**Customer Care Professional - Commercial & Merchant Servicing ID-1921 – arenaflex Store**

Join the arenaflex team as a Customer Care Professional and be part of a dynamic and supportive environment where you can grow your skills and make a real impact on our customers' lives. As a key member of our Merchant Servicing UK Team, you will play a vital role in delivering exceptional customer service to our valued merchants, providing internal support, and helping to drive business growth.

• *About arenaflex**

arenaflex is a leading global payments and financial services company that provides customers with a range of innovative products and services. Our mission is to make a positive impact on our customers' lives by delivering exceptional service, building strong relationships, and creating value through our products and services. We are committed to fostering a culture of inclusivity, diversity, and respect, where our employees feel valued, supported, and empowered to succeed.

• *The Role**

As a Customer Care Professional, you will be responsible for providing exceptional customer service to our merchants, responding to their inquiries and resolving issues in a timely and professional manner. You will work closely with our internal teams to provide support and guidance, and contribute to the development of our customer service strategies and processes.

• *Key Responsibilities**

• Provide exceptional customer service to our merchants, responding to their inquiries and resolving issues in a timely and professional manner
• Respond quickly and accurately to merchant customer questions and issues via phone and cases
• Own issues to the point of resolution, providing solutions that meet the merchant's needs
• Offer merchant customers unique solutions that meet their needs and exceed their expectations
• Manage a workflow in line with departmental and individual goals and to departmental quality standards
• Work in a fast-paced environment with a variety of day-to-day workloads, requiring flexibility and adaptability
• Collaborate with internal teams to provide support and guidance, and contribute to the development of our customer service strategies and processes

• *What We're Looking For**

• Passionate about providing excellent customer service
• Computer literate to an intermediate level
• Organized, diligent, with attentive listening skills
• Fast-paced environment of variety of day-to-day workloads
• Outstanding multi-tasker with a flexible approach to daily tasks
• Problem-solving mindset
• Previous customer service experience, either face-to-face or over the phone

• *What We Offer**

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

• *Work Environment and Culture**

• Hybrid environment, with 3 days a week in the office and the option for 2 days working from home
• 35 hours per week between Monday to Friday, shifts varying between 8am-6pm
• Collaborative and supportive team environment
• Opportunities for growth and development
• Recognition and rewards for outstanding performance

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

• *Equal Opportunities Employer**

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to fostering a culture of inclusivity, diversity, and respect, where our employees feel valued, supported, and empowered to succeed.

• *Contact Us**

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!