Customer Business Manager - Ireland

Customer Business Manager - Ireland
Application Deadline: 1 July 2026
Department: Sales
Employment Type: Permanent - Full Time
Location: Home Based

Description

Great People Work Here

In Twinings UK&I we’ve come a long way since Twinings began in 1706, and we’re excited that we are now a leading brand in both hot and cold Wellbeing drinks, empowering millions of consumers to get the most out of life. We’ve created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.

Key Responsibilities
Manage Ireland end-to-end, leading NI direct customers, ROI distributor partners and Tesco ROI to deliver profitable growth, strong execution and insight-led customer strategies. Develop and implement comprehensive business plans which will accelerate our wellbeing visibility and value growth across Ireland (NI / ROI) portfolio and tailored activation plans to enable us to become a leading brand in wellbeing drinks. You will unlock break-through growth potential and visibility in wellbeing visibility with strong customer relationships, making Twinings the trusted and leading well-being drinks brand. You will increase visibility and recognition as a wellbeing brand, sales, profit and share growth.

Market Ownership: Lead Ireland as its own market; align strategy across direct and indirect models

Customer Leadership: Own NI relationships and Tesco ROI; drive JBPs, negotiations and growth plans

Distributor Management: Set clear KPIs, governance and cadence to deliver ROI performance via partners

Excellence: Deliver availability, distribution and visibility across store and online

Commercial Delivery: Own forecasts, budgets and trade spend; deliver revenue and margin targets

Insight-Led Growth: Translate market and shopper data into clear actions and opportunities

Cross-Functional Alignment: Orchestrate category, supply and marketing to land plans in market

Full P&L responsibility for Ireland (sales, margin, agreed trade investment)

Direct ownership: NI customers + Tesco ROI

Indirect ownership: ROI distributor model (performance via influence/governance)

Accountable for execution across all routes to market

Skills, Knowledge and Expertise

Strong FMCG account management (grocery multiples NI & ROI)

Proven P&L ownership and commercial decision-making

Experience managing or influencing distributor models

High analytical capability; translates data into action

Strong stakeholder influence (internal + external)

Track record of new business success

We’re looking for a strategic thinker with hands-on execution capability, bringing together the appetite to not only ‘dream it’, but also demonstrate high accountability to ‘own it’ through a sleeves up, hands on approach. Your entrepreneurial mindset and results-driven approach tap into our third value, you strive for greatness in all that you do, and ‘win it.’

Benefits

Yearly bonus based on personal contribution and financial performance

Flexible working options

25 days holiday plus 8 bank holidays and the option to buy and sell holidays

Onsite Gym and Wellbeing Centre

Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more

Pension scheme with your contributions matched for up to 10% of your salary

Cycle to work scheme

SimplyHealth Cash plan

Onsite Staff shop and online staff discounts

Electric Car Scheme

Access to LinkedIn Learning

Access to ABF Networking, connect, collaborate, and grow across the ABF Group.

Four week Digital Nomad

Opportunity for a variety of marketing leading development opportunities

2 recharge days a year to pause and get back on top and thriving

Birthday day off

Inspiring connection events in line with our exciting wellbeing vision