Customer Advisor (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor to join their team in Greece.

Position: Customer Advisor
Location: Athens, Greece
Work model: Remote
Employment type: Full-time
Remuneration: Base salary

DUTIES & RESPONSIBILITIES: Manage incoming customer inquiries via phone and chat channels

Identify customer needs and provide effective solutions to ensure customer satisfaction

Build and maintain positive customer relationships through professional communication

Provide accurate information using internal tools and resources

Meet individual and team performance targets, including service quality and productivity metrics

Process customer requests, update accounts, and maintain accurate records

Follow established communication procedures, guidelines, and company policies

Escalate complex issues when necessary to ensure timely resolution

REQUIREMENTS: Native or near-native German language skills, English at minimum B1 level

Previous customer service experience or strong customer-focused mindset

Excellent communication and active listening skills

Strong phone handling and customer interaction abilities

Good computer literacy and ability to learn new systems quickly

Ability to multitask, prioritise tasks, and manage time effectively

Customer-oriented approach with the ability to adapt to different customer profiles

Minimum High School diploma

Availability to work rotational shifts between Monday and Sunday, 08:00–23:00

Experience in contact centre, BPO, e-commerce, or customer support environments

Experience handling chat and phone support simultaneously

Previous experience working with KPIs and performance targets

BENEFITS:
Competitive renumeration package

Private life and health insurance coverage

Free access to corporate gym facilities

Structured onboarding and training support

Supportive team environment with development opportunities

And many others!