CSR I - Policy Services

South Carolina Farm Bureau Insurance is one of the state's largest auto and property insurers, providing excellent customer service and competitive insurance rates. They are seeking a Customer Service Representative to provide high quality customer service by interacting with clients and resolving policy and billing questions.

Responsibilities

• Provides quality customer service by communicating and processing transactions by phone, e-mail, chat, and written correspondence with insureds, agents, administrative assistants, mortgagees, lienholders, and other departments
• Logs all interactions via phone, e-mail, and chat into a software application to ensure that we have a detailed interaction history logged for each interaction
• Performs duties associated with policy billing systems. This may include but is not limited to working reports related to policies/bill accounts, submitting system issue tickets to IT, and working on other special projects as defined by management
• Reviews and evaluates Driver and Audit Surveys and makes appropriate changes to the policy(s) based on that evaluation
• Responsible for working transactions for multiple lines of business
• Educate county users on how to navigate and process system changes
• Troubleshoot and resolve common system issues
• Process transactions on multiple lines of business including billing via various systems
• Articulate and explain system requirements and questions regarding invoices and policy transactions
• Regular and predictable attendance is required
• Assist with special projects as defined by management
• Review policy and billing documents for accuracy prior to mailing
• Receive and process payments
• Verify coverage for Claims Department
• Process certified policy documents
• Other duties as assigned

Skills

• High School Diploma or GED required
• Minimum of 1 year Property and Casualty Insurance experience preferred
• Working knowledge of Excel, Word, and Outlook office programs preferred

Benefits

• Medical
• Dental
• Vision
• Life and Disability insurance
• Company funded Pension Plan
• 401(k) Plan
• Paid-Time-Off (PTO)
• 10 paid company holidays

Company Overview