CS Manager / Head of Customer Support

We are looking for a Customer Support Manager for our client - a B2C project in the Sweepstakes Casino space, focused on the US market. Currently running one brand, with a second launch coming soon. A flexible startup environment with a high degree of autonomy, a small team, fully remote, internal communication only in English. Urgent hire. What you'll do: — Manage outsourced support (7 agents, 24/7): quality, KPIs, training, development. — Create and maintain documentation, policies, processes. — Ensure support for two brands. — Collaborate with CRM, VIP, and Fraud. — Oversee CS tools and handle operational tasks. Requirements: — iGaming experience is a must. — You have managed support (in-house or outsourced). — You have built processes from scratch — there are no ready-made policies. — English C1+ (the whole team speaks English). — Ready for a startup environment: high autonomy, responsibility without supervision. What we offer: — Fully remote. — B2B contract, payouts in EUR. — Competitive compensation — discussed during the interview. — Interview stages: PeopleHunt → Internal HR → CRM / Stakeholders → (optional) Team → Offer. Apply if you are ready to manage customer support in a growing startup.