CRM Integrity Analyst

Williams College is introducing a newly created role for a CRM Integrity Analyst. In this position, you will leverage analytical skills to enhance CRM systems, ensuring data accuracy and functionality to support fundraising and alumni engagement efforts.

Responsibilities

• Evaluate operational needs and use expertise to strengthen CRM systems
• Collaborate with colleagues to enhance data structures, build and maintain reports, streamline workflows, and automate processes
• Design and implement system enhancements including queries, validations, and data structures
• Proactively identify opportunities to improve processes and data integrity
• Evaluate, develop, code, test, implement, and document identified projects
• Simplify and automate tasks by reviewing existing processes
• Support system integrations, troubleshoot technical and data issues, and provide user support
• Partner with the Data Management team on key data entry work, including donations and constituent records
• Handle ad hoc tickets received from end users
• Serve as a backup when the Assistant Director is not available

Skills

• Bachelor's degree and at least 1 year of experience in data quality assurance or data maintenance, or an equivalent combination of education and experience
• Experience with data quality, data maintenance, and attention to detail
• Ability to quickly learn and navigate new software systems
• Proficiency with Google applications
• Strong discretion in handling confidential information
• Experience evaluating processes and identifying improvements
• Effective communication skills and ability to collaborate across teams
• Ability to manage multiple priorities, work independently, and as part of a team
• Experience with CRM queries, SQL, or other programming languages
• Experience with Slate CRM
• Experience with system integrations and data exchanges (SnapLogic a plus)
• Familiarity with advancement systems and business processes

Benefits

• Generous health care
• Tuition reimbursement
• Professional development opportunities
• Paid leave
• Access to gym facilities
• Discounts with local vendors
• Retirement plans
• More

Company Overview

Company H1B Sponsorship