Crisis Counselor
Posted 2026-06-26
Remote, USA
Full-time
Immediate Start
- Job Description:
- Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less
- Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers
- Serves as a mandated reporter in cases of suspected abuse or neglect
- Familiar with resources and providing information and referrals to help seekers as appropriate
- Maintains accurate and detailed contact reports
- Documentation must be completed in real time
- Mentors volunteers during their training process and provides on-going mentorship
- Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts
- Attends routinely scheduled meetings for the Suicide Prevention Center.
- Requirements:
- Minimum of six months of relevant behavioral health experience
- One year of experience in crisis intervention or suicide prevention strongly preferred
- Possess a high school Diploma or equivalent
- Be 18 years of age or older
- Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background
- Demonstrate a high level of emotional intelligence in the process
- Exceptional at multi-tasking and time management
- Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools
- Strong typing and data entry skills required to accurately document interactions in real time
- Have high speed internet with an active Ethernet connection
- Have a quiet/confidential workspace
- Be empathetic, flexible, and adaptable to varying situations
- Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays
- Be reliable and able to adhere to schedules based upon program needs
- Complete yearly required continuing education trainings
- Have knowledge of all job specific skills including safety assessment, data collection, and triage
- Goal-oriented team player with strong experience working in large and complex systems
- A commitment to team objectives and Didi Hirsch philosophies
- Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.
- Benefits:
- Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.