Credit Controller

Title: Credit Controller

Billing & Credit Control:

Creating and submitting invoices in multiple systems to ensure correct billing, to include additional submission via insurer portals or direct email, as required.

Processing card receipts, taken in clinic or via phone, to customer records with allocation on Clinic System

Reconciling remittance/bank payments from insurers with open invoices on the Clinic System

Resolving receipt queries to ultimate clearance of patient invoice on Clinic System

Follow up & query work with Insurers for unpaid & underpaid invoices, via email or telephone.

Making proactive phone calls to patients or insurance companies to resolve issues related to unpaid invoices

Ensuring the aged debt is the lowest and working proactively on any unpaid invoices

Capturing information critical to patient records with high attention to detail

Record and maintain accurate notes in the system related to actions taken

Creating reports to track aged debt across multiple locations

System and other requirements:

Previous experience as a Credit Controller

Strong understanding of accounts receivable and debt collection processes

Excellent communication skills and confidence dealing with customers

Proficient in using multiple applications and multitasking

Proficient in using web portals and making entries online with high attention to detail

Strong communication skills with prior experience in handling credit control queries

Strong organisational skills with attention to detail

Ability to manage workload effectively and meet deadlines

Competency in Microsoft Office, particularly Excel, and ability to learn new systems easily and quickly

Experience working within healthcare, medical, or service-based industries

Ability to work independently within a small and growing team

Salary: Dependant on experience.

Location: Fully remote role

Hours:The hours are 6 hours per day / 30 hours a week between 9am - 5pm UK time