Content Services Research Analyst

Role Overview

Q4 is seeking a detail-oriented and persistent Content Services Research Analyst to join our team for a 6-month contract. This is a high-volume, manually intensive role focused on maintaining the integrity of the data powering our AI-driven Investor Relations platform. You will be responsible for resolving a backlog of customer tickets by researching, verifying, and updating investor contact information.

This role is ideal for a junior professional or recent graduate who is curious about Capital Markets and eager to utilize AI tools to improve data workflows.

Key Responsibilities

• Ticket Resolution: Systematically process a high volume of customer tickets related to inaccurate or duplicate investor contact information.
• Manual Research: Conduct deep-dive research using LinkedIn, company websites, and industry databases to verify professional details.
• Data Integration: Update, correct, and merge contact records within Q4’s internal systems with a high degree of accuracy.
• Customer Communication: Provide clear and timely updates to customers once their data inquiries have been resolved.
• Workflow Innovation: Utilize basic AI tools (e.g., ChatGPT) to assist in research efficiency and data verification.

Required Skills & Qualifications

• Experience: Minimum of 0–2 years of experience; this is an entry-level position suitable for those starting their career in SaaS or Finance.
• Technical Aptitude: Familiarity with Google Workspace (GDocs/Sheets) and basic computer operations.
• AI Curiosity: Beginner-level experience or a strong interest in using AI chat tools to enhance productivity.
• Research Ability: Proven ability to navigate the web and social media (LinkedIn) to find specific, hard-to-locate information.
• Persistence: Comfort with repetitive, volume-based tasks and the ability to maintain focus over long periods.

Additional Qualities

• Extreme Attention to Detail: You take pride in catching inconsistencies that others might miss.
• Self-Starter: A "can-do" attitude with the ability to work independently to clear backlogs.
• Service-Oriented: Understanding that fast and accurate data updates directly impact customer satisfaction.

Working Conditions

• Schedule: This position may require after-hours, weekend, or holiday support as needed to align with the capital markets earnings cycles and emergencies.
• Contract Note: This is a 6-month contract role with the potential for resource overlap with Project Northstar.

Why Join Q4?

Even in a contract capacity, you will be working at the heart of the capital markets, facilitating essential interactions between the buy-side and sell-side. You will gain experience in a fast-paced, innovative environment where data is the most valuable asset.