Consumer Loan Servicer

The Consumer Loan Servicer handles home equity disbursements, prepares lien releases on secured consumer loans and demonstrates a high level of detail-orientation, organizational skills, and time-sensitivity. They will know all of the key functions in consumer loan servicing, and provide exceptional service to members and employees. They share a variety of responsibilities on a rotating basis within the department.

As our Consumer Loan Servicer, you will:

• Provide outstanding, quality service to external and internal members


• Disburse home equity loans from our loan origination system to the core system


• Perform quality control on home equity closing documentation


• Prepare lien releases and satisfactions for paid loans and send payoff confirmation letters


• Complete loan maintenance requests and related transactions on our core system


• Complete internal and external loan payoff quote requests


• Electronically record mortgages and satisfactions to the County Register of Deeds


• Process payment protection claims and apply approved funds to loans


• Submit Guaranteed Asset Protection (GAP) claims


• Process GAP and Mechanical Repair Coverage cancellations


• Work with 3^rd parties to process total loss claims


• Generate adverse action forms for all denied and withdrawn applications


• Sort and process incoming department mail


• Handle member and lender calls in the phone queue


• Monitor and process emails received in the department shared inbox

Our ideal candidate will have a combination of:

• Requires a high school diploma or equivalent degree (GED, HSED)


• Minimum of one year of lending or financial services experience is preferred


• Exceptional attention to detail and accuracy


• Strong organizational and time management skills


• Excellent written and verbal communication skills


• Familiarity with Microsoft Office suite and web-based software packages


• Passion for providing outstanding service to our members – internal and external


• The ability to work hard, find solutions and have fun!