Complementary Products Coordinator

About Us

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.

Overview

Position Overview

The Complementary Products Coordinator is responsible for managing and coordinating all phases of assigned customer projects from order entry through delivery and project completion. Serving as a critical liaison between customers, sales, operations, purchasing, vendors, and transportation teams, this role ensures projects are executed accurately, efficiently, and in accordance with customer requirements.

This position requires strong analytical and organizational skills, sound business judgment, and the ability to independently manage multiple projects in a fast-paced building products distribution environment. The Project Manager plays a key role in supporting sales growth, customer satisfaction, profitability, and operational efficiency.

Responsibilities and Qualifications

Key Responsibilities
Project Management & Order Execution

Manage assigned customer projects from initial order placement through final delivery and completion

Review, validate, and process purchase orders to ensure accuracy, completeness, and compliance with project requirements

Coordinate special orders with vendors, purchasing teams, and branch personnel

Oversee order entry, ticket generation, job costing, and project tracking within company systems

Monitor project schedules, milestones, and deadlines while proactively addressing delays, discrepancies, and project challenges

Maintain ownership of project execution to ensure customer expectations and company objectives are met

Pricing & Financial Management

Apply established pricing structures, contract terms, and margin objectives in accordance with company guidelines

Evaluate pricing exceptions and recommend adjustments that support profitability and customer retention

Review and resolve billing discrepancies, credits, adjustments, and invoicing concerns

Analyze project costs and financial impacts to support informed business decisions

Customer & Vendor Relationship Management

Serve as the primary point of contact for assigned customers and projects

Develop and maintain strong customer relationships through proactive communication and responsive service

Communicate order status, delivery schedules, product availability, and issue resolution updates to customers

Coordinate with manufacturers and vendors to confirm specifications, lead times, inventory availability, and production schedules

Resolve customer concerns and project issues in a timely and professional manner

Logistics, Delivery Coordination & Project Documentation

Coordinate shipments and delivery schedules with operations and transportation teams

Align delivery timing with customer jobsite requirements and project schedules

Anticipate and resolve logistical challenges while minimizing disruptions to customers and operations

Monitor project deliveries to ensure timely and accurate fulfillment

Prepare, review, and process submittals to ensure compliance with project specifications and customer requirements

Coordinate sample requests and customer approvals

Communicate approved product selections and specifications to manufacturers to initiate production

Maintain complete and organized project documentation, including approvals, correspondence, specifications, and project records

CRM & Reporting

Maintain accurate and current project information within CRM and business management systems

Track project progress, milestones, and completion status

Generate project reports, forecasts, and updates for sales leadership and management teams

Provide project insights and recommendations that support sales planning and operational effectiveness

Cross-Functional Collaboration

Partner with outside sales, operations, purchasing, accounting, and branch leadership teams to ensure successful project execution

Support District Sales Managers by providing project updates, forecasting information, and issue resolution recommendations

Contribute to process improvements that enhance customer service, operational efficiency, and project performance

Additional Responsibilities & Miscellaneous

Perform other duties as assigned to support Sales and corporate objectives

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred

Minimum of 3 years of project management, sales support, customer service, construction materials, distribution, or related industry experience

Strong understanding of order management, pricing, logistics, and customer relationship management

Experience working with ERP, CRM, and project management systems

Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word

Ability to analyze information, solve problems, and make sound business decisions

Excellent communication, organizational, and interpersonal skills

Key Competencies

Project management and coordination

Critical thinking and decision making

Customer relationship management

Financial and business acumen

Time management and prioritization

Attention to detail and accuracy

Problem solving and conflict resolution

Collaboration and teamwork

Physical Requirements

Primarily office-based work involving extended periods of sitting, computer use, and telephone communication

Frequent use of hands and fingers for keyboarding and data entry

Occasional standing, walking, bending, and lifting of materials up to 25 pounds

Ability to travel occasionally to customer locations, branch facilities, and meetings as business needs require

Compensation and Benefits

Reports ToVP of Complementary Product
CompensationThe listed pay range reflects the expected base rate for this position. Within the range, individual pay may vary based on experience, qualifications, and work location within state. This is a full-time position with competitive pay and benefits.
BenefitsAt FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

Medical, Dental and Vision plans with leading national providers

Health Savings Account (HSA) / Flexible Spending Account (FSA)

Company Provided Basic Life and Accident Death & Dismemberment (AD&D)

Voluntary Life and Accidental Death & Dismemberment (AD&D)

Critical illness, Hospital Indemnity, Accident Coverage

Legal Insurance Plan

Paid Time Off (PTO) & Paid Company Holidays

401(k) plan with generous company match

Statements

Equal Opportunity EmployerFoundation Building Materials is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, pregnancy (including childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at [email protected].
Posting PeriodThis job will be posted for at least 5 days, starting on the initial post date reflected above.
Salary Range
Min: USD $36.00/Hr., Max: USD $36.00/Hr.